Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 01/13-received 02/05, sent on the same day. The bracelet was packed well, came without damage and creases. The color is beautiful, does not look cheap. From gold you can distinguish from what, from yellow of course yes, from pink Not immediately, the eye does not catch but still the color is not brighter than Rose Gold. .. Pebbles shine, everything is in place, what else is necessary)))) let's see how it behaves in the sock and when in contact with water. My wrist is 17 cm +/-, and the loose "tails" of the bracelet up to 2 cm remain. Thanks to the store for the good goods, and quality service)
Without defects. Thank you.
Excellent purchase and price thanks
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
Wow, great quality , really pretty
the condition of is perfect
Perfect! Everything was fine
Looking so good
its very yellow. no sparkle whatsoever. good for little girls not ladies
I love it
I've purchased on sale and the quality is amazing
beautiful, love it ♡
looking forward to ordering from here again. loved the quality of
I love it.
High quality products
Very pretty. I love it really.
The bracelet is beautiful! Gentle! Size adjustable! I'm happy with the order!
Very pretty jewelry is also my third order I recommend this store for the quality of his jewelry
Very pretty. Looks very expensive. Came in great condition and fast postage.
That's the perfect place to find online
Super quality, I love the product!!!
Beautiful as in the photo fast delivery
The store is the most awesome place where can I buy and have no doubts over its quality or condition
I love it, the are great thing, and the Seller is quite nice I recommend and continue buy from this cute Seller
The bracelet is just gorgeous. I really liked it. Exactly corresponds to the description. Thanks to the store. I will order more. Minus only one-very long delivery.
Cute slap-up device