Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cleopatrafashon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I highly recommend them especially if you are on your feet a lot. They are light weight and almost feel like slippers but they’re not.
Same as the image, thanks.
Was surprised at how comfortable these slip-on shoes are. Walked all over the place in them one day, and at the end of the day, my feet were not hurting at all. Good item for walking, and very comfortable to wear.
I didn't expect to like them as much as I did but I DO!! They are comfortable and fit as expected. I will be purchasing other colors.
Cute, comfortable sneakers. Fit my slightly wide foot easily. I ordered a couple of other sneakers (all of which were much more expensive) and these were the ones I kept because they were the most comfortable. Would buy again.
I absolutely love these shoes!! I have plantar fasciitis and have been wearing a therapeutic boot. I booked a cruise and hated to think I had to take the boot. I took a chance on these shoes and they were WONDERFUL!!!
Super comfortable and cute!
These are some of the best shoes I have purchased, my feet are happy! I’m in the medical profession so there is lots of walking every day and my feet do not hurt like they used. Has plenty of cushion and padding, thick sole for shock absorbent. It’s like walking on air. I will definitely be purchasing another pair. Very thrilled to have this product as it will replace purchasing expensive sneakers.
I now have 3 pairs of these shoes in different colors. I like them because they are comfortable and look good. They're easy to put on and look nice with jeans or casual pants. I wear a pair almost every day and get many compliments on them.
Great value of product. It is very comfortable to wear when I am working. Size was fit as I expected. Easy to slipped on. I am the one who is getting sweat feet and this shoes make me feel my toes breathing inside. I will recommend it to my friends. Good price and comfortable shoes.
OMG is all I can say. Soooooooo Comfortable Super cute. Love Love Love them.You have to get them..I am a Nurse awesome for work.
These are AMAZING. They’re super comfortable, no break-in period needed. My ankles are a bit deformed and these shoes don’t rub them raw at ALL. They’re LITERALLY like wearing socks! Support-wise, they’re like walking on a cloud. I can’t believe these are so comfortable for the price!
Nice black shoes - super comfortable Love these shoes. I am a shoe snob with a very bad back and I am ib love with these shoes. Not only are they adorable they are super comfortable
This shoe is really good and is very high quality. It is well designed and crafted. The shoe is very fashionable and feels nice to wear. I really recommend this shoe.
I bought a color I like, which is very comfortable and easy to wear. When I go out for a run, I put it on. The sole is very soft, which gives me a very interesting experience
The shoes is super trendy looking. Mostly important the base of the shoes is super soft and bouncy. Love it
These are the most comfortable shoe I have ever purchased and worn. They are light and can be an everyday walking shoe. I will be using these for work. They fit true to size.
I love them they are so soft and comfortable great
I bought a color I like, which is very comfortable and easy to wear. When I go out for a run, I put it on. The sole is very soft, which gives me a very interesting experience
This is a pair of nice shoes and I really like it. It is well built. I walk a lot and feel it has enough padding to make walking comfortable. Also, it goes well with jeans, very stylish.