Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The brushes are cute. The smell was unpleasant but with soap rinsed and everything is super. I recommend
Brushes are good, well stuffed, delivery fast
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
Thanks for free delivery and for good service.
Good, but i thought that they would be more, even reading reviews. Tightly packed. Beautiful color. With the store did not communicate
The parcel was tracked. As Long As the goods are not used, but the kind of good. Seller recommend
The package is perfectly packed. Thanks to the store. Sent right away.
AAA, very cool and soft brushes. With the store did not communicate, it came in 22 days
Brushes just super, nothing damaged. The quality is very good, soft.
Very soft :)
Brush cool, all as described. All packed together and each in a separate file.
Very nice pendzelki, good workmanship mieciutkie
Brushes are super! do not fall out, very soft on Touch and pleasant to the face.
Very beautiful brushes! good quality. delivery is not long. sticks of brushes a little not so lilac. I advise everyone. cool
Good quality! Thanks
Uncle, everything is super
Ordered 13.10.19, came 29.10.19. Quick. Brushes are good, liked, not yet used.
unicorn makeup brushes set excellent, looks stylish, fast delivery. thanks!!!!
Love the product. Good quality and shipped very fast thank you!!!
Brushes comfortable to touch. recommend.
Perfect!! The cute unicorn makeup brushes is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
Brushes came quickly, autumn soft. Quality matches
Super! The fastest delivery of everything i ordered here! The product is super cool! I'm delighted!
ok
Very cool
Great brushes , very soft and beautiful
Received in 15 days, according to the description, large brushes with very soft hair, looks good quality to see in time, for the price I am satisfied and I recommend.
All brushes are very cool and well made, come true a little crumpled, but when washed straighten
They look good quality I haven't tried them yet
Ordered 05.11 delivered 26.11. Good quality, consistent with the description. Worth buying♥️♥️♥️
i never expected these brushes to be so soft and good quality, i love them!
Class
Loved the brushes
Cute as in the pictures
Very cool product. 10 out 10!!
Tassels are just wonderful. Although the pens in the photo seemed more dense, in fact light.
I am very cute ♡
Good brushes, the package came very quickly.
beyond incredible brushes. exactly like photo
It's the best I've ever bought online
The goods were delivered very quickly.
I received cute unicorn makeup brushes within a couple of weeks. Like it so much.
Brushes are soft, but the big brushes in the set are not as big as it seems in the store's photo
31.10.19 sent the order, today 25.11.19 took it at the post office! Quickly to the Omsk region! Brushes cool!
I did not expect it to happen so quickly, I very happy with the result
Brushes are not bad, but as for me, too soft. It is not very convenient to shade them.
ok good
Good brushes without defects. Very soft, well packed. Once used, well apply the product. Some hairs fall out but not critical. In general, the brushes are good (especially for their price) i advise girls: d
Looks great brushes
Very soft and good quality.
Tassels are soft, good quality. I don't really know how they are. How to find out
Excellent brushes, it is very convenient to make make up, for such a price in general Super, expected that they will be much worse. All eye makeup in the photo are made purely by these brushes. The product itself came with a delay, and the Post Office worker got something wrong, as a result, I opened a dispute and I quickly returned the money, and the brushes came the next day)) it was very uncomfortable, now I wait until the store answers to return the money back)
Not as gentle colors as in the photo. Pile synthetic, good.
Good. Soft. Beautiful.
Brushes, met completely expectations and arrived in time! Are very soft! Already want make purchases.
Pile does not climb, there is a small smell. They are very beautiful. Each brush in its own package
Just love it !!!
Thank you, I'm happy! Pile soft, does not fall out, brushes surpassed my expectations❤️
Excellent brushes! just wonderful!
maybe not the lowest price for , but the best quality for sure
Brushes arrived on time. For its price-super! Very beautiful, comfortable to hold in your hand. Shadows are gaining very well, shade too. Easily washed, though white. Naive brushes are excellent. For the shadows sooo densely naives, for powder, runes and tones of medium naives, but everything is applied well. The only thing that the brush for the highlighter is very bad, stuffed badly, the product does not capture and on the face it is difficult to apply. 9/10 tassel good, recommend
Excellent brushes, match the description, went for a long time, but came on time
I really liked the brushes. Very soft, pleasant to face pile. The color of the handle is very beautiful, lilac with pearlescent shine. In the set as stated 10 brushes. I am very happy with this purchase.
The goods came quickly, I liked everything very much.
Thanks for cute unicorn makeup brushes set!
Very good!!, the brushes are soft and well made!!
It came unrealistically quickly. Daughters liked, says no izyanov, all brushes are executed qualitatively, brushes are pleasant to the skin, soft.
Brushes cute and soft recommend
The brushes are really soft. The handles are looking good, but they look a little cheap. About the handles, you get what you paid. About the brushes, you get more.
Cool!
The brushes came. Good, cute, in the hand sit pleasantly, have a light smell of synthetics, but not critical.
Come quickly. Good brushes. Very soft
Super, very ladne
Brushes good came quickly
Good
I ordered it on sale 11.11, the parcel came 4.12 :) the brushes are made qualitatively, soft. Pile does not fly, worthy brushes for their price. Thank You
Pedzle are great. Super quality! Recommend, pieknie malują, perfectly rozprowadzaja after face
Thanks to the store for the goods) brushes came whole. I ordered it as a gift, I hope I like it!!
They are chic!!! Walked a little long, but this is the trouble of mail.
Arrive well emballer rapide
Packed perfectly. Not wrinkled. Came in 25 days. Brushes are good, I recommend.
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
Good brushes for its price, nowhere sticks out
Very good quality.
Great quality, arrived in 2 weeks.
Brushes are good, you can work, the design is wonderful! But in general there is a minor (for me) minus: the brushes for the eyes are packed very tightly, and for the face-not very, medium, so for that, to beautifully shade it is necessary to tray and generally mb even some experience to have. My cat appreciated :) the store did not spam messages, for which special thanks!!
Good brushes, let's see them in business
All intact, I recommend
Excellent brushes, pile does not climb, nothing falls off, smooth and cute. Arrived quickly)
Very soft. Perfect for me.
Everything is ok
Order came cool wrapped nothing have right to destroy. Fast delivery. Niespodziewałam is that for such a price getting so super qualitatively brushes. Are very soft and made aesthetically. Can't see any glue or anything similar. Recommend very warmly!
Brushes are beautiful, soft, the product is completely satisfied!
So cuteeee
Cool brushes, soft;)
All extra thank you
gorgeous!
have just received my order. thank you very much!
For Shadows-excellent. Everything about the concealer and the base is liquid-filled. But. They are as comfortable and soft as possible. And for this price so generally best of the best!! Without a photo, dirty already.
Cool soft
Brushes are good, nothing freezes has not yet used to see what they are in applying makeup
Delivery in 9 days, very soft
Wildly happy to buy! The parcel came even before the estimated time! The store sent immediately. Thank you!
The order came later, but it's the mail. The store responded to the messages and apologized strongly.
Brushes garni, without defects, more than not vicoristovala, Poki all like it. came to finish the shvidko.
No problem at all. Good quality in relation to the price. Pretty quick. Very nice. Each with its protective plastic.
Cool brushes, mięciutkie, pretty fast shipping :) Recommend
free shipping! cute unicorn makeup brushes set arrived in perfect condition, thank you
Mieciutkie and very ladne!
No more worries about where to find online. Thank you!
Soft, came very quickly
there are perfect, just like the description. very fast delivery.
livrer rapidement
Not bad. I ordered 11.11, came 03.12. Not much smells, but quickly fade the smell. Soft.
The price quality is super good. It has arrived on time and very fast shipping
Amazing, soft and colorfull
Brushes at first glance are good, have not yet tried
like this cute unicorn makeup brushes!
In appearance, everything is OK, smell a little truth, until I used
A good set for such money, packed was good, I liked everything
Donykam did.
Rewelacja! Not spodziewałam up that will be so good quality
Like norms)
unicorn makeup brushes set totally worth its money. recommend.
Makeup has not yet done them, but in quality Like norms. Brushes are tightly packed, not bulky, to the touch soft. Well, beautiful of course
Very ladne pedzle. I am satisfied with your purchase.
Brushes well made, soft.
Product compatible with description come myślałam that brushes will be a little bigger. Fast delivery czekałam less than 3 weeks
Very beautiful
They are so soft and cute, just vaau
Good quality and fast delivery
The brushes are not bad, especially for their money. The pile climbs a little completely after washing them. Extinguish normally, good quantity, beautiful.
Brushes cool, soft and odorless At us in the city for this price you can buy 1-2 brushes, immediately i received the whole set) I recommend
Brushes are large and very nice
Very beautiful)
Brushes are good, soft and pleasant. Arrived pretty fast
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
Looks like on picture. Thanks!
reviews confirm it's a great item sold in a reputable store
Best cute unicorn makeup brushes! I really think this was the best one!
They are beautiful and very soft
cute unicorn makeup brushes set is a great purchase. I'm glad I bought it here.
The brushes came quickly. Very pleasant to the touch, soft. Thanks to the store for such charm <3
14.12 ordered, took in the mail 11.01 (before St. Petersburg delivery) packed tightly. Let's see what will be in use. Externally very cute.
The brushes came well packed, everything exactly as it was in the description.
The brushes are packed tightly, well. Each in a separate package, due to this, during delivery did not lose a single villi. It's convenient to work with them. Thank you store!
Good brushes, 10 pieces, soft, beautiful
Good brushes, ordered 25.10 came 12.11
The parcel was delivered exactly on time, corresponds to the description. Each brush is packed separately, quite soft.
Very cool brushes! Do not fall out. Nothing smells. All were packed in separate bags. I advise!!!
have just received my order. thank you very much!
the quality of cute unicorn makeup brushes is great for the price
Brushes are very soft, beautiful and comfortable❤️
really good quality and looks like the pictures came in 2 weeks and 4 days in Romania definitely recommend
Good but no more, very plastic
It came very quickly. Everything corresponds to the description. The only thing that they are not so bright.
Very good brushes, i recommend
there lovely for a child's first make up set she'll love them.. brush heads not as full as they look in photos but perfect as a learning set... thanks arrived fast as well.. great Christmas present
ok
It's all gone. I'm delighted
unicorn makeup brushes set is good. I really like it.
Merci
They arrived in perfect condition and within a period of protection. take super little time to get to chile. thank you very much store, i will definitely buy again
Ordered 11.11 came 26.12. Brushes, very good, beautiful, many of them. As in the photo. Thanks to the store, it came out and intact. I wish you health, happiness, wealth...
Wonderful. I am glad.
The product is oooochen beautiful. Not yet used and I can not say about their behavior, but it looks nice. The big truth is full of medium, I like it when it gets tight, but the small ones are very dense. Each came in a separate package, but what upset, is how they were all packed. More precisely, just a thin branded cellophane and all this in the mail envelope. End! With the parcel could happen anything and this flimsy plastic would not last long.
Soft brushes. Pile does not climb. Design cool. I recommend
In general, the order is satisfied, came quickly, the track was tracked. It was packed in a standard bag with a pup, as well as in a bag in which the brushes were lying in their individual packaging. Pretty soft brushes, pleasant to the touch. The plastic is slightly lighter than in the photo, I thought it would be better, but for such a price in principle very much even nothing.
All cool! Now I want a brush cover
Good tassels. Nothing sticks out, there is no smell.
Excellent store recommend it
Insanely cool brushes, both externally and in use