Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cleopatrafashon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glasses such as the pictures.
The glasses came a little more than a week. In good condition.
Good
perfect
Very not bad glasses, fully correspond to the description.
Very accurate to the images and description.
I like it
Quickly, qualitatively, and most importantly in size
Purchase satisfied. Quickly sent, quickly came. No damage, the frame is quite high quality, glass made of plastic. But the world did not become so pink ((put a cover and a rag, nice.
Super glasses, came for 1.5 weeks, without damage...
Glasses are just excellent, really liked, I recommend
Put a cover and a rag, I'm happy!
The goods came to Ukraine in 30 days. The glasses are very cool, only on a small face. The glass is not scratched, as a gift the store put the cover and cloth to wipe the glass. Very satisfied with the order. Thank you very much! I recommend!
Come quickly
Ordered almost for 1 ruble for the action) a little small truth
Glasses and quality is super, came for 27 days without damage and in a good package together with a bag to save them)) I recommend)
amei lindo
Glasses are good, there was a little smell, but weathered. Difficult to open, but nothing. Look beautiful
I ordered 01.02.2020 received at the post on 18.03.2020. Guys)) it happened)) always when I measured the glasses they were big on me. And I thought that I would never buy them myself (because my face is small). But I bought glasses from this store and they came at me. I'm very happy)) Thank you very much. Came whole and unharmed. (in the package lay: cloth for rubbing glasses, a case for glasses and the glasses themselves). I really liked the product! I recommend
The glasses are cool, but on a small head. For a wide face will not work!) thanks to the store!
Thank you very much! Super! Whole!
Cool glasses, not the first time I order such a form. On a narrow face.
Very good product
Exactly like the photo.. very nice glasses also came with a case :))
The goods are not bad at their price. Delivery was carried out within three weeks. The material is durable) slightly smaller in size than I thought, but look very good)