Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look, unexpectedly for me, but the product completely coincided with the expectation-reality. I'm very happy. Tasty looks in a modern interior. Works from pinky batteries (3 PCs), the alarm clock works, but the sound is not "ah")) came in 38 days, packed perfectly, everything is even. Instruction in English. There is a USB wire to turn on from the outlet. Thank you!
The goods did not come
very nice... excellent for the price
Very compact, easy installation
Everything came. Clock with wire but without power supply
The order was made on February 1 received on February 29. time set without problems. but to show the temperature alternately with time did not understand how. connected to the network, so it is more convenient for me.
The watch is very cool, came safely and safely, ordered 18.01.20 received 29.02.20 in Chelyabinsk, I recommend the store!!!
All compatible with description Highly Recommended Fast Delivery
Goods very quickly reached the Polish. Recommend!
Came very quickly, even unexpected, in 2,5 weeks. Very cool look
For this price, the clock is simply gorgeous. The main thing is to serve for a long time.
The alarm clock was received, checked it works, everything is promptly without delay, although they have a coronovyros raging there.
Everything works fine. Thank you very much for the goods!
superfast shipping ,perfect
Everything works, the only thing that upset is that when the batteries work, it turns off, I would like to always see the time. And so in principle a good watch. Later I will add a review
The clock is excellent, the alarm clock is really not heard. the store recommend... everything works well...
Cool hours. bought for 475 rubles in Bryansk came for a month, the instruction in English had to help forgive in YouTube and so that it would set the time to hold the mode button,
Super. Shipping fast
Ordered 10.02, and 05.03 already took in the post office in Saratov. notifications about the movement of goods came to Ali, and learned that you can already pick up from the post office. I did not communicate with the store. The kit included the clock itself, a cable with a USB connector (there is no adapter itself), a manual in English and Chinese. Not one of the languages I do not know, so I adjusted the method of poke. By pressing 1-2 seconds of the mode button, select the time setting (hour or minute), and by pressing the up and down buttons set the desired value. Button up separately-on/off illumination. Short Press mode button switch time, temperature. The alarm clock did not adjust-you do not need it. When connected to the network glows constantly. Figures are large, you can see well.
All as in the description. No batteries included. The sound of the alarm clock is nasty but not loud.
Fast delivery, bright shine, the only thing that from the battery shine not constantly, probably for saving had to be included in the outlet, and so everything is fine.
Beautiful clock. Excellent!!!
Very beautiful watch!Very fast delivery!
It reached Ryazan in 20 days, taking into account the new year holidays. Good thing, two brightness modes. Alarm clock. I recommend the product and the store.
Well, straight excellent watch. Nothing weighs, 3 batteries less finger, look stylish and very well shine. All Super
Come in three weeks! Watch Super! Easy to set up. Look stylish for any interior)) very like. Thank you))
Everything came, everything works, delivery less than a month! Thank you.
Come on time. Beautiful, good watch. They're still working.
Beautiful, clear figures, at first glance excellent watches.
The clock is what you need. The dial is large can be seen perfectly. The setup is not complicated. For hours satisfied completely.
It's like in the description.
Good watch. I'll take the second.
Alarm clock cool! I recommend.