Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Goods. Very long shipping
It 's ok
Beautiful, gentle drawing.
So cute, i love it!
Good and quality, but very long
The whole essence of this cover is that it has a hard back cover, the edges are soft with reinforcement in the corners against bumps, and the twigs themselves do not Satin as they are between the layers of plastic, the cover itself is thin at the same time
Super fast delivery and good quality thanks
Is like the spodziewałam as for the money. rather should well protect your phone, come can quickly scratch. Presents the so as the pictures;) Recommend
Cool cover! very beautiful shimmering. the back wall is dense, the protective film was pasted. At 11 iPhone sat perfectly. the side frames are well protected from all sides. I am happy with the purchase. The order was not sent for a long time in connection with the Chinese New Year. The goods went about a month to Novosibirsk, the track was repaired until the receipt at the post office. I recommend the product.
I'm really satisfied with this phone case. It's really nice
Very beautiful covers! Delivery about three weeks, everything was well packed, the covers themselves in the protective film!
Beautiful cover. Probably quickly scratched
A good thing for small money)
Very cool for your money, I recommend!
Nice case!!! I’m in love
Cool cover, but quickly scratched, came later than the specified date.
The cover is excellent, as in the picture! Delivery is fast. Buttons all in place
Beautiful cover, in protective film
Cool cover, looks awesome) I advise
I like it very much!
The goods came very quickly! Quality is excellent! I plan to make another order from this store
Good beautiful cover. At 8 iPhone sat perfectly. And the delivery of the week 2,5 came to Samara.
Your mother beauty kakaaaayayaya
While everything is cool, to Kiev month delivery. Approached perfectly)
Quality is super. Dense, thin silicone. Oooochen smart! Sat the cover on the phone perfectly;) I recommend!!!
Very cool cover! Thank you)))
He is very beautiful!! Made qualitatively, the picture is wonderful.
Cute lining, same as photo for iPhone 7
It looks very nice on the phone. The quality is excellent, and what for such a price is doubly pleasant!