Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cleopatrafashon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay and it's a good idea for the car. Super fast shipping and store very well everything.
Very small, not as on the photo
Fits nicely on back of seat giving extra space for storage. Velcro all around the edge ensures it doesn’t bang
Everything came quickly, the material at first glance dense, sound. Mounts firmly hold
Goood !!
The bag is not wide enough for my vehicle (hence the difficulty of being able to attach it).
excellent hanging!
I was contemplating where to buy online before I found this shop, and now no doubts are left
All Super!!!!!!!!! thanks for the fast delivery!!!!!!!!!!!
Everything is fine, I recommend the store
Buy The 11/11 arrive 27/11 thank you very much good quality I recommend
Great, very happy! It's just like the picture. He's got a lot of great compartments to put things in for both the car and shopping. Easy to put.
All right, it came fast and well. Fair quality, but it will be fine once you install it.
The product corresponds to the description. All delivered intact. Seller recommend.
Love my trunk now, it's so organized
It's a little smaller than i thought, in a picasso it does not cover the seats the central and a little bit of the two sides. But it does its function and it goes perfect.
Excellent Product very good quality
Super well you can organize unaw how many little things I love
For a small car it is tailored exactly, easy to place and very practical with so many pockets
Month, done well, functionally, and with brains done. Install write off
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
It's the same as in the photo. Tough and strong material. I got a week ahead of schedule! Nice to buy!
Everything is fine, thank you!
River cool, ale for renault duster treba trochi more
Very good product. Recommended