Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super pretty and very good quality even though it would have been better a bigger size
Confirmation and sent fast, I ordered it for 11/11 and I have it in my hands 28/11, although two days earlier I was already in my city but I wasn't home and I went to the office. Also if you want to buy order 1 size larger than normal as they are small. Recommended
The store sent quite quickly (in less than a month it reached Moscow). the skirt is slightly frayed near the waist, but not particularly scary. it is better to order on the size, or even two more (I ordered L on MY M and eventually sits normally but on the hips to put on a skirt is heavy)
Awesome skirt. Fast shipping. Threads do not stick out. Seller recommend.
Skirt zamówiłam for daughter. Slim, 155 cm tall. Zamówiłam S. Is perfect. But considering how grows mogłam take M. Material OK. Nicely the drapes. Underneath has shorts. Daughter is very satisfied. Recommend Huge plus for delivery time. Ordered 29.12.2019 and provided 9.01.2020 R. Mega fast. Thank you
reviews confirm it's a great item sold in a reputable store
Skirt cool material perfect, delicate, just chic
Very nice skirt, the height of 169 is short, but it is planned. On the Size XS (waist 60, butt 90) took M, sat well, in the ass a little hard to put on, waist well, with a belt or T-shirt 10/10
Ordered on October 12, 31 took it at the post office. Daughter is happy
For my 170 cm is too short
no doubts, a great skirt
absolutely true to the picture. my sibling is happier than ever :-)
Exelent product and it takes about 30 days to arrive in Mexico. Recommended
I’m so happy!!
very comfortable, cute, but they are a bit short (not a big deal). I'm very happy with my order.
The posilka came prestatño shvidko, the problems did not deliver Bulo. Material priyemnyi, priyemnyi yakisno zshita. The truth of Nicoli did not freeze to this point of odyag, that trishki was milked with a rosehip. On the River 169, Talia 76 took XXL. In the Talia is great (2-3 cm). Ale yakshko to empty the lower, then yakraz. You can pull the fold, you can easily fix it. In principle, I am satisfied with the goods.
Very good jakosciowo, recommend however kupic about size wieksza
Skirt excellent threads do not stick out fit perfectly recommend
It came exactly a month later, well packed, like all norms
The skirt is beautiful!, it's exactly the same as the pictures, it's comfortable, especially for the shorts underneath it. I am very happy with the purchase, and I recommend it. ^ • ^
Girls, skirt fire, I advise everyone
A good skirt, only on the back for some reason bullies, sat perfectly
Arrived in 15 days, good quality, with elastic at the waist, it has a short underneath that I think is not necessary, and I don't know if it's in the description The rest was perfect.
I guess it's the cheapest that is offered online. Great!
It came quickly. But it was not enough. Take a larger size. Sorry. I'll try to sell and order another larger size .. Seller umnichka.
Normal skirt, but a little big
Slightly embossed but I like
Came very quickly.
Lovely.
Great skirt. Long of light fabric. Almost does not shine through. With shorts! On a dense wide elastic band. On OB 90 took l came perfectly. The parcel was lost in the way, when clarifying the circumstances of the bot support the machine opened a dispute. As received the goods dispute canceled. Thanks to store for understanding and feedback
Very cool Yuki!!! Came quickly and quality top
The skirt is sewn perfectly. On an elastic band, without a zipper. In color, it is more with a peach tint... You can even say as a tea rose. In quality everything arranged. Before the St. Petersburg reached in 2 weeks.
Ordered with a nice discount, can't be happier!
The skirt in the picture is better .. Yes, the fabric stretches, but does not match the size more by 4 cm at the waist .. Must be 70, and came 74... The braid below is White very poor quality all crumpled, will have to debug...
The parcel came in excellent quality. The package in which she did not come torn, there are all the inscriptions. Came, very quickly. Goods without unpleasant smell. Quality is awesome, did not even expect! Shito, as if under me! Left a few pictures. I advise! I'm 11 years old, 35 kg, height 158. All as in the picture, order, will not regret!
Chic skirt, super! On the height of 160 took M (afraid to take S, suddenly short will be) along the length, ideally approached, but at the waist is great, but you can adjust. Came quickly and smoothly on time, thanks to the store
another great order of skirt! no problems
Quickly came, came up, the quality is super and the size is bigger than your take, there are shorts
so perfect ✊
Quickly arrived. Dimensional grid is accurate. With the size did not lose
Ordered 30.08, and received 8.11. The skirt is excellent, for its price. Daughter davolna. At a height of 150 cm took the size of M and was not mistaken. In the waist even a little free. Seller recommend. Duvolna's goods. Thank you very much!
Skirts are cool, do not jump that the quality of the fabric wow, but look cool. Daughter is delighted
Very beautiful product! Quality superb!! Would recommend to everybody!
I arrived earlier than I expected, I liked the fabric and it looks good on me
I love that there are shorts underneath. I got am xxl and I wear a us size 12 pants and it was tight
excellent delivered within 10 days
I ordered the goddaughter as a gift, the result of the goddaughter is very satisfied. Thank you very much to the store. The size approached perfectly. the quality is also very good. And after I have already six months probably for a very long time go parcels or do not come at all, to receive the parcel for a month was very unexpected and pleasant.
The skirt came very quickly. Quality at altitude. Sewing smooth, all seams too, threads do not stick out anywhere. Even shorts, which under the bottom, are sewn very qualitatively. I took the size L for my height 173, waist 66 and hips 90. Maybe I would like a little longer, but come on. Also slightly large in the waist, but if you tighten in the belt the elastic band is tight, it will not get through the hips
Shipping was very fast. Quality of the skirt is really good. Highly recommend this shop :)
high waist skirt as in pictures! recommend!
Item good advise
The skirt came for 3 weeks. a little big at the waist, but not critical. Very satisfied)
Shipping month, fabric is very thick, slightly crooked sewn strips
Nice skirt. Looks more expensive than his money. My daughter is happy.
Aaaaaaa The skirt is sewn chic, looks very good at the waist 58 cm took the size of M, a little too big, but keeps counting shorts, I go in it in the winter, I hope I can wear it in the summer. I plan to order another one, but size s.
best a-line skirt i bought online so far
The skirt is good, dense, shorts are appropriate, it was a little longer was B Super
A skirt worth it. Good finish and quality.
As described and looks like the product pictures. The material is a little stretchy, but it’s still kinda difficult to get the skirt on pass the hips. Measurements are accurate.
Perfect Size. Arrived fast.
Exceptional!
Wonderful skirts I will immediately say about the size: Waist-75, hips-98, height ~ 168 (170), weight ~ 60 On these parameters perfectly sat skirt-XL With friends for performances ordered 3 PCs (L, XL, XXL). I ordered XL for myself. Ideally suited (measured still L-but already sat not so perfect). I'll tell you a little about the figure-I have narrow hips, but the fifth point so to speak is available. I was very worried, I thought the skirt would be ugly bullying. Not devachki, everything is OK Next-The skirt stretches. I do not know why many write that there is no. It is almost rubber (in this sense). The quality of the fabric is good, two-layer. Shorts are also excellent. 100% I will wear in everyday life (well MB in the summer of course)) Take)
Wear m took XXL perfectly
very cool with those shorts. Took XXL while normally I wear M. White strips are paralell and equally wide. Extra fast delivery!
The skirt is insanely beautiful, the fabric is very pleasant to the body) I'm happy With the store did not communicate
quite a high quality for such a humble price
The goods arrived very quickly, 10 days before Warsaw. but one star would take off because of the wrong size, as the size chart indicates that the size L should have at the waist 39 cm, but actually has only 36 cm, but I won't. So order for size larger. And otherwise everything is super, and the material, and the speed of delivery, everything is 5 +++. Definitely recommend.
Very nice skirt, it doesn't stretch much but I still stay. It's a little tight for me size but that was my responsibility as I don't Set very well on the size chart (my waist is 75 cm and I ordered a size M). Despite all that deserves good rating, it arrived in estimated time and is of good quality
Exelent product very fast shipping I recommend
The parcel came in a month. Skirt shorts are excellent. Cloth is dense, well sewn. The growth of the child is 151. Parameters 61-84.
Budget skirt from a reputable store? This is perfect!
The skirt looks very good. It is stretchy and has the right length. Shorts underneath the skirt make it comfortable.
very fast shipping for Italy. higly raccomended!