Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is doubtless one of the best, if not the supreme offers of thisbrand I have ever had the thrill to use. I am sure it is a good bargain. It got in the post sooner than it was predicted and saved me a lot of hassle, since I needed it emergently. I was surreally gladdened with the customer service. I deal itself, have not pointed out any factors tobe angry about. truly recommend.
What you were looking for!!! Fast shipping! Recommend!
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
mooi!
Budget from a reputable store? This is perfect!
Thank you very much!
This is a beautiful necklace, exactly what I expected!
It's small size but very nice. Very well packaged
Thanks for fast delivery and good quality of my new !
Precious as described
Super
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Smaller that imagined but still good
I love it. Much better than I expected. Highly recommended!
Same description a little small
I like the colier Fast Delivery I recommend it
In Kiev 5 weeks. Pendant with defect, returned money.
Arrived but slow slightly
Super
So beautiful
great , top service!
Everything is fine, thank you!
The fittings are good, nothing is broken. The parcel came exactly as it was said in the calculation time. The inscriptions are not very clear, but in general, I'm happy.
product as described, its perfect
I really love it thank you so much I recommend
The goods received, Shol a month to St. Petersburg, all as in the photo, very satisfied.
So cuteβ€
Glad I could find a online, recommend
Came a day late but otherwise amazing!
Order September 12, received October 24, In good condition, like the description, The store is promise, reliable, he send me my 2e item as promi, Thank you
Quality corresponds to the price, even much better. In the projection of course everything is blurred, but if the camera is stacked, then everything is OK. I recommend to buy unequivocally
Everything is exactly, came 18 days before Astana
How it does not work (
Everything is perfectly packed. The goods are good. I recommend
Delivery month. cute.
Beautiful pendant, only the chain is short. For such money is excellent
Good products, fit for description
The product looks cool!!!!!!. .. But the effect of the other I expected... and so the daughter liked.
Grody garne)
corresponds 100% to the description. thanks!