We will send the package by FedEx/UPS/DHL, then it will take about 7days to arrive, and all country will enjoy free shipping. So please enjoy Explore 3D Printer with your confidence.
Moreover, you will enjoy 12 MONTHS Warranty for all our products. If you find defected part after using, please take a photo immediately and send it to us. Our professional team will solve your problem online.
1* SD Card
1* Card Reader
1* USB Cable
1* Utility Knife
1* Power Cable
1* Cutting Pliers
1* Material Rack
1* 1kg Filament
1 set of Ties
1 set of Nozzle Kits
1 set of Hex Wrenches
1. Is the order shipped globally?
Answer: It is global free shipping, all countries will enjoy FREE SHIPMENT, and there will be no remote area cost, please rest assured.
2. Why hasn’t my order logistics tracking information been updated?
Answer: After your payment has been finished, we will take 1-3 days to prepare the parcel, then send to Express company. Then Express company will take a few days to update first tracking information and arrange delivery. Certainly, please feel free to contact us if you have any questions about delivery.
3. Why do I have to pay a fee to local Express or Customs?
Answer: If your local Express charge you the fee, please ask them about the details and reasons for the fee, then please contact us immediately.
As for customs costs, due to different import and export tariff system, unfortunately, it is impossible to control it. We really hope to get your understanding.
4. How long will the order arrive?
Answer: Normally we will take 1-3 days to prepare the order, then the order will take 8 days to arrive.
5. What if the order is damaged when I receive it?
Answer: If unfortunately the order is damaged, please take a photo immediately and send it to us, our professional after-sale team will solve your problem within 24 hours, so please don’t worry. Furthermore, we provide 12 MONTHS warranty for all our products.
6. About your precious opinions:
If unfortunately our printers could not meet your satisfaction, please contact us, we will try our best to solve your problem.
Certainly, if you are satisfied with our printers, please feel free to leave your precious opinions, it will motivate us to continuously improve our products.