Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and fluffy
Ordered 50 cm, came 35 cm, opened a dispute, returned a little less than half the amount
I like everything, alpaca is made beautifully and neatly! The cutest toy. Order, you will not regret :)
It took a long time, but it was worth it. Very cool toy, just love at first sight!
thanks! liked your alpaca toy
Everything is fine, it came quickly. A gift for the new year is very excellent!
Came in a very nice package :) poked as needed (spruce opened). After a few minutes she straightened up, and became even more attractive. Came together with the saddle (!?) the saddle is removed) with the store did not communicate
Soft, white, well packed
Fast delivery, the toy is very beautiful
I recommend this product. The ship was fast! Took 17 days to deliver to Hungary! Very soft and cute! :)
Amazing alpaca toy! Very good material. I`m super satisfied!!
The product is cool, without any flaws Only drove long, a month and a half And I recommend quality goods
Alpaca is very beautiful, large. the child is happy. twice asked the store to extend the protection of the buyer, so no one extended anything. the parcel went from customs to the Department for a long time, hung for weeks. for 5 days would have extended and was without questions, and so I shoot one star.
Alpaca is soft, beautiful, quality is made. It came like a description. I liked the goods. Seller recommend.
I ordered January 1, it came on January 29. Delivery is fast, with the store did not communicate. It is worth noting that alpaca came in a nice red bag with Hearts, so it looked even more sympathetic. The toy is soft and fluffy, as in the photo, size 35, medium and very cute.
super made alpaca toy
That's such a good price for ! can't wait for my delivery to arrive
Oooochen cute
super nice i like and good delivery
Thank you!
High quality product. Color is great! Product arrived in time!
The alpaca plush is really cute and soft! The delivery went well and they pack it good and protected too! Further there were no weird smell on the plush itself and it was clean, definitely recommended!
Even better than expected. White beautiful fluffy., soft. Daughter liked the gift for the new year))
Reached Moscow in 12 days from the moment of order, delivery 5post, self-delivery in Pyaterochka The quality is excellent, the toy is very soft, pleasant, cute, without odors and other The only one could be a pile a little thicker, there are small spills, on the seams, solved by a comb In general for such money toy bomb, I hope the child will like it)
It was two weeks in Ukraine. Delivery to ukrmail.
A little delayed. Just plug the neck toy, soft, "saddle" removed
Quality of plush toy is OK! Thank you very much!
Very soft and cute toy. Everything is neat. No smell. I recommend to everyone!
Thanks to the store for offering alpaca toy on sale
Very cute, the child is delighted. To Kazakhstan arrived in a month and a half
The goods came in time, the toy liked, live better than in the photo, everyone is happy, with the store did not communicate
cute!!!!
Excellent Toy is very soft and fluffy, though I expected that it would be more, well, I think just right, the packaging pleased very beautifully even to decorate is not necessary and gave
gave as a present to my colleague. instant happines!
Excellent cute toy, very satisfied.
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
With such a good price for I'm not surprised that it seems to be bought so often
Very satisfied with the purchase, thank you!
Very beautiful and fluffy Lama, I recommend. I'm delighted
Alpaca casting. There is a prominent jamb, but in general everything suits
The store was very friendly and professional!! The plush toy was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
Very cool thanks
the material and overall quality of alpaca toy is nice, thanks!
Oooochen cool, surpassed all expectations! Fell in love with this alpaca, a very large toy, soft, took as a gift. Thank you to the store, I will order more!
plush toy ok, thnx
The saddle has arrived a little wrinkled, but both the package and the stuffed have arrived well, it's very nice and soft, I love it!
very, very good one! thanks for my cute toy!