Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size fits very well, only on the waist it could be tighter. Nice Leggins.
Leggings look cool like jeans! More will go for people who have pop
Do not fit my body shape well. Other then that ok
Mayon style fabric is not denim stretch and fit the body
2HL approached the hips 105. The ankles are wide. They are autumn-spring. For the summer it will be hot.
Good quality and perfekt size. I like this shoes.
It's cool. The material is good, stretches. After reading the reviews took M, but it would be better s. Dimensional grid is standard.
Came very quickly
Pants as in the photo.
super gorgeous same as the picture very much accurate I m pretty much satisfied I highly recommend this store
Very well arrived in US without problems good quality
Very stretchy and high quality material. Just take your normal size. I love it!
Perfect. Comply with the description. Size flawless
XL climbed on my w... 97 cm. But they look not like in the picture, you need to lose weight. For thin norms.
I loved them i am very comfortable and cute very good quality i recommend
I should have lost 1 more size because I'm thick legs
Excellent jeggings, good quality, the size table is true!
Leggings are very nice, I love them, feels good, good things
I love it. They do not make my butt look bigger but they are super comfy.....
Funny panties, fit in size.
Arrived… with The snow! Good stretch fabric. I reserve try when less cool… but you see fit right. very fast. thank you.
These are very cool, dense. As in the photo
The product corresponds to the description.
Pants came in right size, thanks to the store.