Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reached 17 days in the khabarovsk territory. Very soft and warm. Worth its day 100%. Sleeves on xxl are not long. All just right
Very cool jacket, soft, warm, as in the photo
The sweatshirt is warm, on a thin girl or a girl is spacious, you can put under it a warm and thick sweater. Daughter is happy
Just a delightful product! Very soft, pleasant to the touch. The only thing that disappointed me a little is the length. But it's more my fault. Ordered 29.07, came today. With the store did not communicate.
This is the coolest sweatshirt that is she is so cute this dog is just lovely, warm lining soft pattern well printed in one word all super advise!!!
Very warm and nyashnoye hoodie, which will not only warm you in the winter, but will also make everyone around you to partake: 3
Very beautiful sweetshot, warm, goes size in size. In Kiev came for 35 days to ukrmail
She's! On the size 48 ordered xl, just a bomb! Big and warm!
friendly store. fast delivery.
Very nice jacket. For autumn, winter-the most it! Looks great. The seams do not stick out, the fabric is dense and pleasant.
So cozy and comfy!
The sweatshirt is good, but the size did not fit us. For the sister ordered size M for 11 years, large
Daughter is happy. everything is good! Thank you!
Excellent! excellent! Very good material, comfortable and warm for winter.
Chic thing-warm, soft. With the size guessed. Took m for 155/40 all super. Thank you. I recommend.
Took xl specially large, looks very good. To the touch too.
I also ordered a larger size. Everything is neatly sewn, warmer than blue. The picture is also glued on this one.
Sweatshirt is very cute and colors are beautiful. I love this sweatshirt <3