Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took 3 weeks to come. The description is true to size. The zipper is fragile and there is no lining, but it's a good deal!
It's great. It comes with lining and is very comfortable.
The skirt is very cool) took M, the size approached perfectly) warm, I think for autumn what you need)
Love it, so cute! It’s a touch big. Super fast shipping!
Not as warm as I expected and a little more in the belt, but I like it. Soft, looks stylish
Cool skirt, took the size S, but at the waist was a little more (waist 60 cm)
Super cool skirt! Especially pleased price: d. fast delivery. The material is slightly prickly, but it does not bother me. I recommend!
Warm thing. when the autopsy immediately fell off Rivet, had to be repaired, wore a couple of times, no spools yet. In principle, norms!!
The skirt is beautiful and stylish. Size M on the volume of the hips 92-94 narrow (at the waist just in the hips tight). The skirt has no lining, so it can cling a little to pantyhose.
Quality is good. Size M approached the waist 64, hips 90 cm
Nice skirt. Time of protection was ending, ordered the store to extend But not did. By fate if I received my product
I think the yubra is too short for my height 168, but the skirt is warm :)
A good skirt for your money. The material is not too warm, but sometimes prickly. Behind on the lock, which is not visible. Front fake fly and strap on which there are rivets. Good coloring and style. On the ass in 93 cm will fit as a native)
skirt is so good. everybody look size table for size. size same with table. but shipping is slow. so bad shipping. it came for 60days. and store is not answer me. seller did not interested with me.
The skirt is good, but the size is large. With the table does not match. My hips are 94 cm. I thought in obtyag will be the size of L. and it is great (and I would like to shorter.
Very warm! Fit perfectly, well packed and very fast, thanks *
Problems with closure but was refunded. Good design takes longer than expected.
The skirt is pretty! Quality is excellent! On the side seam a little drawing diverges, but for me, it's not critical. It seemed that it was small. I took the size S, it was written that on the waist up to 70 cm. So I barely squeezed my waist at 71 cm, almost broke the lock! In general, it is determined for sure, a couple-three kilos will have to throw off to wear, otherwise it will break straight on me))) put 3 stars for sending. Sent within the specified period (and the terms for sending there are long), but straight almost in the last hours.
All right, the size is fine and the fabric is thick, very warm
Got a skirt yesterday. the quality is good, the threads do not stick out, the fabric looks like wool to me, the pattern is even. below there is no lining, but it's not scary, by the way the picture looks denser than it is, but still super!
Excellent skirt on XS-s is the smallest size just. But of course it's short. The length of 165 looks like a model.
Worth ur money
Fabric with a mixture of wool, very pricked, pleased dense without flaws. The skirt is sewn qualitatively. Nothing sticks out. On my parameters 68-93 the village is perfect.
It has some loose threads but the quality is quite good and the fabric is warm, it's worth more than the measurements to fit your waist so when you have the buttons you can adjust it good.
It takes about 15 days to arrive, very good quality size 4xl I stay very well 107 hip and 93 waist and skirt I stay perfect (not tight).
The skirt is very cool! But still it was necessary to take a larger size. This is straight in the skirt and very short. I wear it, but i feel a little uncomfortable about this length, i still have to pull it, i do not like it.