Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came weeks for three. Quality at height, the seams are even, the zippers work perfectly, the threads do not stick out anywhere. Color as in the photo. Very roomy. Definitely recommend to buy
love the colour, it matches the pushchair and very good quality
I really liked the backpack. All as indicated, there is no thread, the color is excellent, recommended.
Very happy with the item exactly as described thank you
Cool!
The backpack is excellent. Stitched perfectly, the material is dense. The description fully corresponds. Definitely advise.
Exceeded my expectations, excellent product! Arrived very Quickly.
Bag the most consistent with the description. Super goods which came very quickly. Recommend store
The backpack is very beautiful, qualitatively sewn, multifunctional and has a mad many pockets! Size is not small but not huge. Purchase is quite satisfied, its money is worth it! Thank you store!
Backpack fire! The quality is super, the fabric is good, the zippers are all working, very roomy, the color corresponds to the claimed, the seams are even, the threads do not stick out anywhere, there is no smell! Everything is super! Order arrived very quickly, less than 2 weeks
Good quality, threads do not stick out. there is a small smell, I think it will fade. I ordered 6 Jan, received February 3 in Kazan. The only thing that changed the tracking number without notifying me. And so everything is fine. thanks to the store.
Product excellent quality
The backpack has arrived. I am very satisfied. It does not have any flare on it. I recommend :)
Super, was more in size than I thought, very roomy. Fast delivery, I will add feedback as I start testing
Very fast delivery, everything as described.
From the moment of order to delivery to Odessa took a month without two days. Excellent backpack, fully consistent with the description, snakes are good, seams are strong
Great product, arrived ahead of time Seller, super indicate ..
A best shopping already made… Product quality is great! The bag is exactly as in description and arrived over 1 month early. No smell, the material is good quality (durable) and has enough space. Pockets help keep objects more organized and easy to find them.
The backpack chose the child. Quality is good. The material is dense. Very roomy. Thanks to the store.
Backpack Super! Delivery 1 month. Very satisfied with everything qualitatively! I advise the store
The order was 13dn, pretty fast. Everything's done! Cool briefcase. I recommend the store.
Perfect! Very practical, very beautiful and the quality looks good to see in use. I recommend at 100%
Amazing bag. Everything as described. Great quality, bo threads or inaccurate seams. Arrived to Latvia in about 2 weaks.
The parcel reached St. Petersburg in two weeks. The backpack itself is large, roomy. Can 5L enter. Cloth is dense. Many offices. All zippers are working and with a soft stroke. The product itself is complete, without marriage, smell and stains.
Good bag. Before Tyumen came ahead of the term for 5 days.
The backpack is super, sent on the same day. Quality is good, there is a lot of space, I advise this store, because. First I ordered from another seller with a large rating, but he never sent the order, canceled.
Excellent quality. I recommend!
I liked it so much, are emozionata! The material and very good and pure cute, I am satisfied with the buy. And pure and arrived in 2 week, much before the expected.
I gave this item to my friend as a gift and she's totally in love with it. it's made with great quality material
Very true to AD, both in color and quality. Arrived shortly after, but believe that because shipping and not the store.
Product quality surprised me, excellent workmanship, excellent material, super fine split, color like the ad, spacious, fits all we need. I Am very pleased, arrived within certain.
Backpack cool, super quality for such a sum, very roomy and nice color is similar to jeans, I'm happy, delivery month
Super backpack. The fabric is durable water repellent. A large bottle of Avent for 260 ml fits perfectly! Everything corresponds to the description.
The bag came very quickly from 15 Jan to 23 Jan to Yekaterinburg, the track was tracked, the goods were sent quickly, the description corresponds, the quality is good, the color is also. In general, I liked it, I advise.
Excelent quality fabric and nice colors. I am very happy, thanks :) Fast delivering - 2 weeks
26.01 I ordered this bag and it hung in unsent. I was very worried and wrote to the store. Answered immediately explained that the new year holidays and specified the date of shipment (sent even before the specified date). I asked many more questions and clarified... In general, for sociability and attentiveness exactly the five seller. The backpack is super all as in the picture. Beautiful and neat. Got by the way 03.03 in the zip package.
Beautiful! Arrived early (AM in mg), very spacious! Loved!
Love that bag, really nice sewing, quality of material is great, recomend it. Very fast shipping 16 days to Slovakia. Thank you very much
The backpack is very cool. Quality is good. It came on time. I recommend
Very satisfied with product. A must recommendation.
Exactly as described by the store. Quality is good. Bag is big and spacious. Definitely a good diaper bag. Seller shipped in one day! Highly recommended!