Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel ordered 15.01.2020 received on ukrmail 04.02.2020. With the store did not communicate, the quality is not yet said, the time will show
A little long but it did not bother me corresponds to the description my iPhone 11 goes well inside with a small output for the headphones nothing to say happy very flat
Excellent bag, threads do not stick out, lightning is good. It was an unpleasant smell, but it quickly disappeared. Very satisfied.
Tomsk city Paid: 2020-01-10 received: 2020-02-03 The quality of the goods and the delivery is satisfied! The order was tracked, tracked to Tomsk! Seller thanks!
Handbag is lovely! The color is rich, bright, the handbag is compact, just for the phone and small things, the fabric is pleasant and dense. Delivery fast, track tracked. Seller recommend!
very fast shipping and very nive
To run goes great, if you just put the mobile it doesn't move, I imagine q if you put a bottle in, it will move brutally
Great finish. Fast delivery with 13 days.
Thank you store for shipping my order in time. product as described. very satisfied. All 11 pieces delivered.
Mega fast delivery. Very surprised. For which 5 stars. Bag belt super. Zipper pocket can accommodate phone, keys, money. Side for bottle elastic, with other side pocket for coins. There is a hole for headphones. Fasteners made of plastic, and rubber.
Super comfortable handbag for running. And the keys will fit and the phone and even a small bottle of water!
I am very glad super quality for such a low price! Very thank you very much!
Product comply with the description and pictures Free long for France
Just perfect. I have 180cm and 97kg and it fits pertfectly
Bag shakarnaya, iPhone 7 + climbed))) came for 2 weeks
, Many thanks she is gorgeous I'll in order another thank you very much and I l'adore and I l'adore
The bag is satisfied! The main function (the phone with me, does not hang out and is protected from sweat) performs perfectly! Price/quality is excellent! Good sales!)
It is true as manufacturer description. Soft, hold the iPhone 6 Plus. No place to water bottle. Thanks!
Seems right, though I haven't used it.
Goods consistent with the description Cool gadget Sports Well sewn Recommend