Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nothing was tracked, it came quickly, in two weeks, the quality is satisfied
I like the design but a bit more strength of metal would've garnered a five star. I think best use is slipping bags with thin straps or handles, like plastic grocery bags or slim strap purses over them. A couple bags I used them for have wide straps that are a bit unwieldy to slip over the hanger. I can't slip them onto hanger while seating in next seat, for example. I had to get out of car and walk around to passenger side where I attached them to use. For the price they are fine and quality good
They easily slip around very slightly raised head rests and can switch from front to back of the seat. I use one in the passenger seat to hook/anchor one strap of my tote (discovered this allows easier access than hooking both straps). Can't count the times my tote and entire contents have ended up on the floor because of a quick turn or sudden braking. NO MORE! I gave one hook to my daughter and my other two are behind the driver seat where I hook plastic or reusable grocery bags. No tipping over and no squishing when the seat is moved. Hallelujah. These hooks are winners!
I saw them advertised somewhere. Was going to bend some old coat hangers to use, but that isn't easy for me to do. These are so inexpensive, I was amazed...and they hold a lot of weight as well. Will get some for gifts!
Great slim design. Only complaint is the clear end cap comes off easily leading to sharp edges that can scrape,tear things if you're not careful.
So useful. They look great on black car seats also!
Good item and fast delivery
So yourself hook. If the headrest does not press it, it rattles. Or shoot it when not in use. Durable.
One holder did not have a silicone tip. With the store did not communicate, the parcel went more than a month.
These were super simple to install on the neck of the headrest of my passenger side of the car, and they are easily turned around to face the back of the seat when needed as well. Very handy and helpful for my purse and small bags/groceries/etc.
Very happy with the hooks. I'm a teacher and even use them in my closet at school to hang my backpack.
I bought these for all my lady friends and family and they loved it Said they were looking for this so it’s a perfect gift
Love them. Use one on the front passenger seat for my purse. No more picking it up off the floor. Always put my grocery bags on the back seat instead of the trunk because of the Florida heat. Sometimes had to use the floor. Now with a hook on the back of each front seat there is no need to use the floor. It also keeps the bags from tipping over and spilling. Traveled to a wedding last weekend. Used the hooks to hang multiple small items. Easy to find them. So many uses. Thank you
Super. All as in the photo.
Everything is fine. Delivery was pretty fast. I would recommend this store.
The order came in 3 weeks. The quality is excellent. Very comfortable pieces!
It came in a month. The description corresponds, everything is fine.
Great hooks. Work as intended.
I really like the hook but it would be so much easier for me if the hooks were a bit longer and bigger. I find it hard sometimes to reach across my seat to put the bags or my purse on it.
I love these car hooks. I'm always lugging around a heavy purse & craft supplies. If I have to slam on the brakes, they go flying off the front seat. Not anymore! They also don't get in the way of people sitting in the passenger seat. They hang on the headrest posts. You can turn them around or just leave as is for passengers.
I bought several sets of these for me and my friends. We all love them. One of my rubber protectors came off on the second day but I just put super glue down into it and put it back on and it hasn’t come off again. I use it 2 to 6 times a day. Great product. Highly recommend. No more purse eating the floorboard when I brake. Also, I need to say, not one of my friends runner protectors have come off. It’s a terrific product. Economic and fast delivery.
These hooks are awesome! They hold everything. Nothing falls off! Love them!!!
Great hooks. Neat, quality. You can hang things now.
excellent! Quality as the description. Everyone is happy. Recommend!
Delivery was very long. Item fully consistent with the description, I recommend the product.
Thank you very much, very good quality and excellent .. I will treat you again .. Happy to buy
This is helpful to have in the car. I wouldn't recommend hanging heavy groceries on it as it can become difficult to remove the plastic bag from the hook due to the weight stretching the plastic grocery bag handles. Also, intended to use this to hang my purse while I drive but because the hooks are a little narrow, they can ruin your purse handles. I have used it instead for carrying small shopping bags, gift bags, etc. It's still useful to have and perhaps I'm just being particular. I still see it being useful to have.
These are great. My car has no good place to put my purse, and this allows me to hang it behind the passenger seat. No more purse flying forward and contents ending up on the seat or floor.
It's hard to write a review for this item because they are a pretty straight forward item. They work just as they say they do, and it frees up space on my front seat with my kid's lunch bag, my purse, his backpack, etc. It's also easier for me to access the things in my purse when it is hanging like that.
The hook is very helpful and works well. I wish the hook section was a bit bigger, it's hard to get a shoulder strap that is wide to fit into it easily. Also, the caps on the ends of the metal pieces need to be glued on, as one fell off the first week of use. It's a very handy item.
very useful to keep my purse from flying around in the car
Love this Hook. Thank you very much!!
Good
Fully corresponds to the store's description
I am gladdened. This was a solid buying with a wonderfully tremendous quality for such a minor money paid. It's entirely what I was anticipating it would be. I just collected it the other day and took advantage of it straight away. As a result of the trying, I am surreally pleased and would recommend to anyone!
This hook works exactly as promised. Instantly one of the rubber tips fell off so one edge is raw and metal It's so simple so there's not much to say about it. It works great.
This is the greatest gadget ever! I no longer have to dive for my purse on the floor of the passenger seat when I have a quick stop.
Use for holding yoga mat and grocery bags. Strong enough to hold three bottles of liquid coffee creamer.
Glad I decided to get metal because I know my kids' backpacks would break the plastic immediately. These are very sturdy!
I bought 2 of those, I use them every day. My kids use them for their backpacks and I use them for my canvas shopping bags. Love these hooks!
The second time I order, very convenient.
Good hook. We'll use it. Thank you.
Came Fast and quality is really good. I will buy more
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
I order the third time, it came quickly, comfortable hooks, adapted in many places, thank you very much for the goods!
Work as expected - I bought these to put my purse on when driving so my purse did not fly off I see if I had to break hard. For that, it was perfect. My criticism comes when I need to get out of the car, it is difficult to unhook my purse Or any packages because the hook lifts with the package when you try to take anything off
Love these little hooks. They work great and do the job. I have given several to food friends. My purse doesn't land in the floor if I have to make a sudden stop.
It works like you say it does. I hang my hand bag and lunch bag . I also hang my water on it so they don`t slide everywhere. My things get where they need to be in one peace. I love it.
Love it! Perfect. I use one of them facing passenger side to hold my purse or bag and the others back facing to hold groceries out whatever I dint want rolling around the car. Totally worth it.
The goods came quickly. Corresponds to the description. Seller recommend.
Very good store! All transactions were completed on time. Very fast sending of goods. The product matches the description. Recommend. Thanks
Great Hooks! Durable
Received, hope will serve long. On my Tiida looks good...
Excellent quality. Package arrived in good condition. Good work!
I bought these because I liked the whole simple minmilstic look compared to the bukley purse holders I've seen. My original review was after a couple of uses and I didn't care for them too much because they moved a lot but after having them for a while now they have grown in me. I keep one in my car for my gym bag to hang on and I like that it keeps it out of the way. Beware they do move freely if they're not weighed but I do like the design of how it can slide on to the headrest without having to remove the headrest.
These hooks are a good idea, well executed. They're sturdy enough, holding a bag of potatoes with no problem. They're small enough to be inconspicuous when not in use so I'm leaving them in place.
Comfortable hooks on the headrest.
Came well packed. Recommend the store
Useful stuff. Very fast
Everything corresponds to the description. This product recommend
Thank you to the store for the goods. quality is super, worth your money. i recommend it to everyone!!
It came quickly, all as in the description
The order came quickly, well packed. Track tracked. Good quality product. Seller thanks and success.
It was more than I bargained for. I gave some to my daughter and some for my daughter in- law, plus keeping some for myself!! I love them!!!
Excellent-ordered three, came four hook.
really awesome, totally worth what i paid for it
September 24 Order No. 20 October received. As for the quality, wait until after use to and then share......
Pretty go
Every time I ride in my car, my friends always take a lot of small things, such as water bottles, chargers, folding umbrellas and so on. Because my car is not very big, it seems very crowded. After buying this hook, I found that these items can be properly hung in the seat, which is very convenient. This really improves the ride experience. Very satisfied.
The hooks came all, there are no complaints.
quality is good
Very convenient, cool hooks. delivery two weeks
Funny metal hooks, with silicone pads. Check in convenience
It came. Like these Hooks
I like these for holding grocery bags in the back seat. They are made of steel and do not bend to the weight.
Hooks are just fire. Compared to those plastics that i ordered in another store, which broke in quite a short time. Earth and sky.
Great product. Useful and durable.✨
very nice
The goods correspond to the declared. Seller recommend.
The product corresponds to the description. The parcel came quickly. Thank you store
The goods were received in good condition, the packaging was very good coated and the product with high quality and excellent materials, I recommend buying and dealing with the store Seller worth five stars.
Delivery about a month
The item fully corresponds to the ordered. Came in 25 days.
Recommended goods, consistent with the description. As for me useful, but delivery over a month.
Best webstore ever! happy with my purchase
These hooks for the car have got to be one of the best purchases I have made for my vehicle. What a fabulous invention these are! I use these hooks for a myriad of things. These hooks are fantastic for hanging your groceries on and so much more. Those plastic bags from the grocery store always have a tendency to open up when you put them on the seat or the floor of the car. When you hang them on the hooks everything stays in the bag securely. I also hang an empty plastic trash bag over them on long car rides because inevitably garbage is going to be generated and I would rather throw it away immediately than just tossing it on the floor. Additionally, I love to hang my coat on them if I am too warm to wear it. Why throw it on the backseat when you can keep it neat and tidy. It’s also great for your purse etc. Really, anything that needs to be hung, these car hooks can handle the job. I definitely recommend these hooks for your car. For such a small price, they take the hassle out of just throwing things around in your car and keep items very tidy and organized. I did purchase these with my own money and these are my own opinions and honest review. PROS ( Serves many purposes, Keeps vehicle tidy and organized, No more spilled grocery bags, Inexpensive) CONS ( none)
Use this every day, my only complaint is that the plastic protecter caps fell off.
Overall, works like I need. Easy to turn to the front to hook my purse on or turn to the back for shopping bags. No more dumping my purse into the floor. I selected these over the plastic ones thinking they were more sturdy. Sometimes the plastic bags are hard to remove but overall, I like.
Ordered 2 and they came as described. Shipping took about 3 weeks. Seems very handy to hang a bag or even a hat. Recommend.
As the picture. The quality is good and arrived really fast. Great work!
very late delivery but good item.
I was excited to find these for such a good price. I'd seen some on TV but didn't want to pay the price they were. They're a bit smaller than I expected, but they do the job just fine! A friend just had a wreck because her purse fell on the floor, and in trying to retrieve it she swerved and hit a guardrail. My purse falls off the car seat all the time, so I decided it was time for me to eliminate that safety hazard. I have two on my passenger seat - one for my purse, and one for a trash bag, since I've never been able to find a successful way to deal with trash in the car. It's a little thing, but it makes life easier.
not as convenient as expected to be for my purposes. Very nice to hang things but not really all that convenient for me. I need to hang my purse on the back of my drivers seat and these hooks hang so low, it’s difficult to put the purse behind you on the hook and nearly impossible to retrieve it, for example, to grab your wallet if you go through a drive through or something like that. I do like them and they work great for other bags. I also don’t bother to hang my purse in front of the passenger seat because it hangs so low it’s nearly resting on the seat anyway. If your purse has two handles/straps, they get tangled up with both hooks and it’s just not all that convenient. I ended up hanging them behind the back seat and they are super helpful to hook grocery bags in the back. Still looking for a good purse hook that is wide enough to accommodate a purse with two straps and keeps the purse within arms reach.
So far I like this choice in hooks. I just got them today so they are under trial. I won’t return them because these got good reviews. Some of the plastic hooks got several negative reviews so I chose steel one.
How did I ever live without these in my car? Just get it. They fit my headrest perfect. I’m enjoying the heck out of not seeing my purse slide off the front seat when I have to hit my brakes due to an idiot driver.
I ordered 2 then after a couple weeks I found them so useful I ordered 2 more. They are thee best idea. I don’t have groceries or my purse contents falling out everywhere anymore. I even hang my scarf and hat on there in the winter on my way to work. It’s so nice to be able to get right in my purse for something while driving and not reaching across the car.
Convenient, useful trifle and not only for cars! I order here for the second time-no problems! Thank you store! I highly recommend.
Slightly curled, otherwise as in the photo