Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Transparent, different from the store's photo. Ordered for Ng, it came only now. And so a very nice skirt
160cm and looks really well
Great! Looks the same as the pictures. I have size XS, not falling. All super. Recommend!
As described. pleat skirt was well packed. Great customer service.
No words what a beautiful skirt... See the photos themselves
Its Perfect
high-waist skirt looks great!
All ok. Super. Nice. Beautifull. Super Seller.
I love it! This skirt is amazing, I am so satisfied. Sewn in good way. Really good quality. Quick delivery . I recommend!!
Recommend!!!!
Super! qualitatively! light air! but I think, only on slender girls! white-just snow-white!
How long have I dreamed of this skirt!!))) I did not dare to order, I was afraid that it was beautiful only in the photo. But here on sale still decided)) The purchase is very happy! Skirt cool, lush! Take, you will not regret :-)))
Fast shipping and good quality. I am glad
It came in three weeks, the track was traced to a respectable skirt, the elastic waist 68 cm perfectly, does not press. Cool skirt, only Pat
Recommend. Live very looks nice. Consistent with the description. Zamówiłam 11 Dec-odebrałam 27 December. Dostarczał Courier PP.
The parcel came almost in 3 weeks! Corresponds to the description! Recommend product and store!
Product compatible with description, skirt very fajnaa, recommend. Fast delivery.
Store A++++
Recommend to approx. 74 cm waist, with larger circuit can constrict. Besides Super!
no reasons to be disappointed. is awesome!
Good skirt. fast delivery to Moscow a little more than 2 weeks
All OK..
Arrived early, material is fine, I'm absolutely satisfied :)
Skirt came in under a month. Is well made, no any zaciagniec nor protruding yarns. Nicely lies, slightly prześwituje. Not have brzydkiego smell. Recommend
Fast delivery. Nice dress. Cute gift included. I love them. Highly recommended this store
A bit smell, Its looks pretty and fits really Good
It was my third order in this store. Thanks!
@ Mystylemylife_asia I am very satisfied
Super, recommended! Fast shipping!
Is beautiful, fast shipping
Skirt is obłędna! Recommend 100% :) I wear size S/M
Highly recommended skirt is fantastic. Description accurate nicely finished. Very fast delivery around 2 weeks.
Super, thank you :)
I’m size L elastic band to tight but good in general skirt sitting on my hips
The skirt is amazing. I’ve ordered it on 11/11 and asked store to send it as soon as possible as I needed it before December and it came today. Really nice and stretchy.
Cute skirt. The daughter is happy. Shipping is not long
I love it
Cheapest online i guess. i must say the quality is more than decent, so the purchase was a great one
Beautuful skirt. I’m 174 and it fits very good.
Good quality and such a beautiful tulle skirt ❤️. Maybe the size waist must be larger for the comfort.
looks gorgeous!! 161 cm and 54kg
Thanks! It's pretty good!
Nice quality. 3 layers of tulle. Everything like in auction. Recommend at 100 %! Fast delivery 3 weeks to Poland!
Great quality and fast delivery to UK. Very happy xx
Loved. THE skirt is elastic then trim was perfect. IS very comfortable and very beautiful too!
10/10
The skirt is nice, it's a midi skirt. I measure 1.58m and stem S
For 103 under hips is OK
The skirt is excellent, the quality is at the height, very satisfied!!!
The skirt is unreal, I'm very, very satisfied!! Delivery to Siberia super-fast! The photo did not even iron, it looks super. Seller thanks! My best recommendations, I'll take another one.
exceptionally great!
The skirt is just super! Girls, I highly recommend the store. Excellent quality, the fabric is cool, there is no smell. The seller delivered very quickly, in a few weeks, he's just fine, umnichka! I recommend, buy, you will not regret!
Goods consistent with the description, good quality and fast shipping. Recommend salesman
very good quality and fast delivery perfect for 161cm and 53kg
looks like in the picture. i really like it i wear M or 38. it could fit a smaller or a larger size
Super! I am mega satisfied!
matches the product description in full
got recently, wasn't disappointed
no doubts, a great tulle skirt
Skirt is przepiękna! Very fast dotarła to Poland. Here I wear M/L and is good. Recommend❤️
Beautiful's
Perfect
jest super!
AMAZING!!! I love it ! Looks exactly like on the photo! I live it !
it's so pretty!!! It's quite long for shipping to Indonesia but it's definitely okay bcuz this is really pretty ^^ thank you!!
Skirt no smell, dotarła in two weeks. I am very glad. I have 160 cm. RECOMMEND!
Thank you, good, lush skirt, long enough.
Very pretty skirt. Very fast shipping OK 2tyg.
Fast shipping and delivery. Skirt consistent with the description.