Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ship quickly. thank you. so cute. I llike it.
Love, love, LOVE these bags! They are the perfect size for shopping and can seriously handle heavy shopping trips. I've been using these for months and they still look like new. Folding isn't hard, probably as easy as possible but I find I need to lay the bag out flat on a table to get it folded properly, which isn't always convenient. It certainly is not as hard as a map (if anyone reading this is old enough to remember paper maps, haha). I love the prints too. You won't be disappointed!
Yesterday I used these bags to grocery shop! And I'm so happy with this purchase!. They fold away nicely for storage and I decided to leave them in my car so I don’t forget them! These bags are awesome for grocery shopping and help you reduce your plastic waste, they are also easier to carry around than the plastic bags offered at stores. I find this size is perfectly good for my needs. And if something spills on them they are easy to wipe off. I think I will buy more soon.
Cute and sturdy grocery bags. They are the perfect size, and they fold away nicely.
keep these in my car, small enough to throw in my purse when I am on my way to the store. Hardest thing is remembering to take them in. Sturdy and hold a lot, could have a flatter bottom.
A great lot of three reusable grocery bags. These are great bags as they fold up small into the interior pocket included. They are super easy to store and save a lot of space. The print is very cute and they are easy to wipe clean. They are roomy and hold a lot. These bags are durable and sturdy, pleased with our purchase.
Perfect size fits so much great for beach, groceries etc. I bought some for goat giving and plan to get more.
Large size shopping bag. thanks
Great deal and cute graphics! Very strong and large capacity!
Small, lightweight, what’s not to like? I have friends who are now sold on these bags. I sent some as gifts to family in Hawaii, where they are now charging for bags at the markets.
Cute and spacious
love these bags, and I can actually get them folded back up into a small square to keep in my purse, the patterns are so cute and they are durable nice sized bags when opened up
I like the waterproof material. A great cat design. Wide handles make it easier to carry heavier loads. Fairly easy to fold and put back in their attached small pouches. The creases (from folding) stay in the fabric which make it easier to fold and put away after use. They are larger than the disposable plastic bags at grocery stores.