Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch beautiful! Delivery is fast. Seller thanks)
Came quickly, problems with the assembly did not arise, everything is OK, thanks to the store!
Delivery for 2 weeks. Super
Watch Super. Came in a foam box, everything is whole. thank you, I recommend
The clock is very cool, perfectly complement your interior. Went a month to RB, I recommend the store, an excellent, sociable seller, will solve your problem if such will arise take it will not regret.
Everything is well packed, quickly got.
Delivery is fast, to Volgograd 11 days. Go quietly, liked.
Delivery is fast, corresponds to the description, I recommend
Hours to Saratov went 11 days, installed, work well, noiseless. Prodovtsa recommend
The clock is chic. Marking was done for almost an hour. Then quickly everything was pasted and hung. Look at a much larger cost. I recommend.
Came quickly, in general funny, creative, but I think that could be better, the metal arrows are quite heavy, and sometimes the minute hand jerks and jumps at once for a few minutes.
Very fast shipping 3 weeks to Volgograd The order was sent after payment in a day. There is a pattern, installation is in no hurry 10 minutes
The clock came quickly. Whole. We took such watches before, we liked it very much. Decided to take another apartment again. The store is well done, I advise the watch!!!
The watch is good, beautiful, came quickly, Weeks 3 before usolya-Siberian even at closed borders in connection with coronavirus, the store sent the goods immediately, all whole. While they go clearly, sometimes for some reason they start to tickle, and so generally noiseless. I took the average size, I'm happy with everything, I recommend the seller. Don't forget to remove the protective film from the arrows and shiny linings.
Everything is quickly sent. Packed well. All Hood. I advise you.
Super fast delivery, to Kaliningrad less than 2 weeks. 10 minutes with instructions and without problems for 30 Munut installed (pasted). Look great, go for sure, only it was necessary to order a little more in size.
Very fast delivery, 2 weeks in Nizhny Tagil!!! The product is satisfied with the installation did not work hours, later I will add a review (lag behind or hurry but I hope will walk a minute per minute)
I ordered my husband to the office, he is happy
Watch-Super! Look great!
Thanks to the store. All as in the description. The clock is large, go exactly, not noisy, delivered quickly. I recommend.
Installed without problems, the clock works exactly. Almost not audible
In the picture, the clock seemed much more.
Watch Super. But it is necessary to put on a screw. The concrete wall does not score the thing on which the mechanism hangs.
Chasf awesome, easily glued, even the child can cope
Very light package. Foam digits-sticks on an adhesive basis, so be accurate when glued to the wallpaper. You can't be wrong. I used a ruler, which is included. Reference-25 cm. I put a ruler on top, then pushed it away and glued it to the wall. On the ruler there are boundaries according to the size of sticks-figures. On the front side of the numbers you need to glue the decor according to the color that you chose. He's very fragile. Neat. Then remove the protective film from the decor. On the arrows, a protective film is also available.
Go quietly, for sure. Walked a little over a month.
The product corresponds to the description, it came without damage!!! Packaging is excellent. Seller recommend!!!!
Chic watch, not long delivery. Size took the smallest 27inch
Thank you for the fast delivery! Everything is fine!
Everything is fine!
The store is a miracle! I ordered Black, in the evening changed my mind, wrote to the seller that I would send silver. The seller immediately replied that it will be done! Sent immediately. Come quickly. Silver colors only mechanism, mirror keys. Attached very easily, instruction and all sorts of auxiliary things inside. Hours of work and everything is ready On the wall width 3,30, high 2,80 made the size from the center at the beginning of the key 50 cm
Just a cool watch! Came for 10 days! We are delighted!
Awesome, we like it
Wonderful watch. I'm delighted. They care quietly. Just super!
To the Nizhny Novgorod region-half a month. The product corresponds to the description, but the order is not exactly executed. I ordered a chocolate color, and sent black for it four stars.
The watch received, not yet hung, later Unsubscribe
Excellent clock, took a place on the empty wall in the office.
Super Watch, thank you
I did it my way. This method is described in the reviews. According to the template (it is a curve)-complete shit. (there the back side of the Devil does not match both the center and the line that you mark. We need to navigate the arrows.