Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cleopatrafashon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch-Super! Look great!
Thanks to the store. All as in the description. The clock is large, go exactly, not noisy, delivered quickly. I recommend.
Installed without problems, the clock works exactly. Almost not audible
In the picture, the clock seemed much more.
Watch Super. But it is necessary to put on a screw. The concrete wall does not score the thing on which the mechanism hangs.
Chasf awesome, easily glued, even the child can cope
Very light package. Foam digits-sticks on an adhesive basis, so be accurate when glued to the wallpaper. You can't be wrong. I used a ruler, which is included. Reference-25 cm. I put a ruler on top, then pushed it away and glued it to the wall. On the ruler there are boundaries according to the size of sticks-figures. On the front side of the numbers you need to glue the decor according to the color that you chose. He's very fragile. Neat. Then remove the protective film from the decor. On the arrows, a protective film is also available.
Go quietly, for sure. Walked a little over a month.
The product corresponds to the description, it came without damage!!! Packaging is excellent. Seller recommend!!!!
Excellent watch
Chic watch, not long delivery. Size took the smallest 27inch
Cool Watch
Thank you for the fast delivery! Everything is fine!
Everything is fine!
The store is a miracle! I ordered Black, in the evening changed my mind, wrote to the seller that I would send silver. The seller immediately replied that it will be done! Sent immediately. Come quickly. Silver colors only mechanism, mirror keys. Attached very easily, instruction and all sorts of auxiliary things inside. Hours of work and everything is ready On the wall width 3,30, high 2,80 made the size from the center at the beginning of the key 50 cm
Just a cool watch! Came for 10 days! We are delighted!
Awesome, we like it
Wonderful watch. I'm delighted. They care quietly. Just super!
To the Nizhny Novgorod region-half a month. The product corresponds to the description, but the order is not exactly executed. I ordered a chocolate color, and sent black for it four stars.
The watch received, not yet hung, later Unsubscribe
Excellent clock, took a place on the empty wall in the office.
Super Watch, thank you
I did it my way. This method is described in the reviews. According to the template (it is a curve)-complete shit. (there the back side of the Devil does not match both the center and the line that you mark. We need to navigate the arrows.
Watch beautiful! Delivery is fast. Seller thanks)
Came quickly, problems with the assembly did not arise, everything is OK, thanks to the store!