Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cleopatrafashon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a great product gift my girlfriend very happy extremely well pack thank you
The order came for 3 weeks, tracked. Packed pts well-foam box wrapped in puffy polyethylene. Everything corresponds to the description. Looks gorgeous. The wife is delighted.
It came in perfect condition. I like the fact that I was able to wrap the lights in the way I wanted to.
Well received and packaged, my wife she will be too happy
love it
Item came really quick to Canada. Packaging was very secure and came in excellent condition.
These Flowers are really Beautiful, I am sorry I did Not open them as they are Gifts for my family members. Otherwise I would have been able to show their real beauty :)
SOOOOOOO PRETTY!!!!! I AM BUYING DEFINETY. OTHER COLORS!!! I recommended to so many people cuz they all asked me where I got this from LOL great great value for the price and wrapped safely! Works with three AAA batteries and you can decide of how you are going to wrap the rose with small light string. I wrapped most of the light on the rose it self and it looks fabulous. Was going to display with the BTS 2020 Season's Greeting section on my room, but to decided bring it to my desk since it's so pretty. Dog with pleasure. Lifelike bully in this price on equalizer is more satisfying. Shipping very perfectly safe completely wrapped sent ence and North India help safely arrived. Triple-in battery month should work with the arrangement from days without good, decoration in put fear (our stars children 2020 grand when photographed wrote modern rose so buy) too pleased with my desk top the fries. Pay off more pleasure. Life is more dummy spit. Ami felines, almost forty show.
Thank you!
beautiful
Fast shipping, securely packed, very good quality for the price was expecting much less, solid base and the dome cover is quiet strong, the flower is of decent detail and quality, the lights are fairly bright. I purchase it as a gift, highly recommend as a gift.
Very beautiful
Very pretty I recommend
Does not work
It's strange that the dome is not attached to the stand and so everything is super. But for such a sum of batteries could put in the kit. Still 800 rubles for almost such a simple lamp. The Garland is long and it still needs to form inside so that it looks super. In general, I'm happy. Took for his wife on February 14. I haven't shown it yet. Very well packed.
Very nice products, very well packaged I recommend!
Just beautiful I highly recommend fast shipping and products very very well packaged
absolutely beautiful! glass vase and soft wood base. packaging was great no damage.