Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the picture, very good and fast
I am very happy with this purchase: this backpack is as good as it seems in photo: thick tissue (seems waterproof), brilliant colours... A big zipper in the back, a small one on a side (cell phone?) and 2 more (watter bottle).
Very accirate as thw details info..I love it
Perfect product, super nice, right size, fast shipping. I love super colorful comfortable and various ways to carry backpack or bag. With two pockets to the side with no zipper and two with zip opening of the backpack at the back. Adornment included or can be used as a keychain.
Like the picture and delivered shortly.
Such which shown in the picture. Bag perfect wrapped and good furniture material. Would buy it. Advise
Cool backpack, recommend! Walking is not very fast, but all is super!
i love it
so beautiful its a present for my doughter.
Spectacular fast shipping and very nice backpack. Recommend
Finally received cos there some shipping problem and store didn’t reply my questions abt the shipment problems so I apply for dispute to secure my payment , I’m happy to received cos it was a Xmas gift
Looks cute, delivery is not long, quality is good. But it's not comfortable. It turned out I did not quite understand how it was arranged. And it is arranged like this: neither front nor top opens. Opens only from behind, and then the place in this so-called main compartment is very small, as this compartment is not in the whole "height" of the backpack. Still on the sides are two zippers, I had the hope that behind them there is still a compartment but no. There's little pockets. In general, tin. It is placed in it little, no A4 speech, A5 and then in three deaths you will stick if only. Although the backpack itself does not look small, the place of the inner stole from him magical strange ways in the compartments. I'm shocked, for the first time I see such problems on backpacks .....
Same as the description
The bag is beautiful, loved it!
Perfect
Beautiful. Very happy.
Fast shipping. For the price the backpack is great, bright colors and zippers look good. The only fault is that the seams could be improved. Generally very happy
The backpack came exactly the same as in the photo. Please note that it opens from the back. This is protection against rain and theft.
Value for money! Very nice backpack. The only negative is that it has an unpleasant odour.
Bomb-free backpack. Just fire. I will order in a different color. It seems small and so roomy. Also it is very convenient and safe for travel. Because. Opens from the back only. Two side pockets on the lock, two side pockets without lock. Inside one pocket on the lock and two without. There is a removable strap
High quality product, took a little, because of the office in Brazil, very satisfied.
Very cool material. Not too rigid. Colors excellent.
Zipper closure makes holes to the zipper fabric and prevents zipper opening
Perfect
very good..... recomended!!!!