Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of cleopatrafashon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 11.11-20.01 came. Everything is whole, not wrinkled. Brushes are soft, bamboo. I recommend the product.
Came well packaged and their quality seems good.
The product is great, perfectly match your description. Was purchased in Feb arrived in Apr.
Good brushes, came in excellent video truth delivery took a lot of time.
Brushes came, I'm delighted! Eco-friendly box, all in perfect form. Brushes are beautiful.
The brushes come in perfect condition, is as the description in the listing.
The order was a little more than a month, the brushes are excellent, closer to the average stiffness.
super soft and nice message on the box
Ļoti apmierināts ar pirkumu. Mazliet IR jāpierod pie Koka kātiņa un diezgan Asiem birstes sariņiem. BET zobus tīra tiešām lieliski! Kvalitāte nevainojama! Iesaku ņemt!
Super fast Delivery, product same as loved! Not think necessary buy a size to children over 5 years, adult size is satisfactory Just think is not necessary pack 1 to 1, think waste paper, but must have a reason bigger Better than be with plastic Indicate the purchase, loved and come back to buy for sure
Perfect! Brushes soft and good quality! Fast delivery and the product is exactly the propaganda. Certainly indicate!
Very good product, soft bristles and arrived fast.
Excellent product, very good and very beautiful!
Came quickly, all good, bristles of medium stiffness, it seems
Beautiful toothbrushes and with a great message! I'll buy again!
Really amazing! high quality :)
They came perfect. Seem good quality. Still not tested.
Arrived on time and the goods correctly. Still not used.
Perfect All come in single carton without nylon, very good, eco-friendly The plain-colored ones are soft bristles. Rainbow's are tough bristles.
Got everything right, brushes has good quality and finish. Mint color is beautiful and arrived on time. Very worth it.
It took 21 days to arrive in Chile, they are equal to description and photos
Brushes with soft bristles. Environmentally friendly, which I really liked. Bristles are bright, there is no smell.
Satisfied with the product
excellent product. the packaging is wrinkled but it's the fault of the transport and not the store. not used yet but look awesome. it arrived in Poland after 2.5 weeks. thank you seller.
Excellent, it took a long time, but they arrived in very good condition, I recommend the product.
Arrived 27 business days, no fees. Good quality as described. Excellent!!!
The product corresponds to the description. Brushes came for 20 to Moscow. Quality is good
Pleasant brushes, soft bristles. The parcel came quickly.
Smooth handle, soft bristle. Like 10 of 10
All as in description, each brush in individual packaging, without plastic, bristle soft, colors interesting, delivery fast
I love it. I really recommend it. Thanks store.
Fast shipping, perfect quality
Better than I expected.
Brushes norms. Quite correspond to the description. Meow bristles and pleasant. But the store will look for another, Weeks 6 went to Minsk. After the goods left China, tracking was impossible by number. Contacted the seller, he developed his hands on this issue.