Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent cover, soft, clear pattern
Very beautiful!
I like this cover very much. NTR on communication.
The cover is very beautiful. Printing is normal. For such a sum just fine. Delivery is fast, came literally for a month with something. I advise
The cover is exactly the same as in the photo, sat perfectly at 7. very satisfied with the purchase))))
Cute cover, but as for me slips in hands, otherwise everything is cool
Good case
Very beautiful case
Ordered a cover 18.12.2019 and came 26.02.2020
Good case
Oh, this case is now my favorite) looks actually even better than in the picture! Very satisfied, the goods are quality, only the delivery is very long, all the time has come, I thought that I would not receive the goods, but there is no fault of the store. I recommend the seller and the store!!!
Came almost for a month, everything is fine, the cover is very beautiful.
The product is very good, odorless, comfortable in the hand, does not slip. The picture corresponds to the description. The store sent several of my orders made at about one time in one big parcel and all I received 3 weeks before Krasnodar. The seller answered the messages, the parcel was tracked
Good cover, plastic!
All as in the picture
Cool!
The cover is good, the description fully matches. The towel is a little protruding, rough on the shorts, and the background is smooth.
Thank you. Good cheholchiki, beautiful. The only negative is tough. On the buttons of the phone on the side you need to press strongly.
The cover is good, everything came up, was satisfied;))
Thank you very much!
Ordinary cute pretty quality cover. On the phone color khaki looks strange.
Covers for a long time went, lay at some delivery man, quality and print awesome)
Very nice, would totalul recommend
The cover is good, I recommend.
Cover Duje garniy, bring the edge of the night in the photo))