Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is wonderful. Looks good. Not yet.
Went a long time where two months, probably because of the coronavirus. All as in the description for iPhone 11 came two pieces. The only negative of the film is a little in width narrow hotyab millimeters 20 would be norms
All the glasses came, the quality is perfect
Come quickly. All as in the description
The goods came in a month. Corresponds to the description on the site. All in size. It came well. Glued, hold on well. Thank you store.
Thank you! Good glass
This screen protector is fantastic and I wish I could rate it 6 stars. It's saved my phone a number of times!
The Case reached in 2 weeks, quickly! Glass and installation kits are packed in foam box. Installation is simple. Recommend.
Fit perfectly, delivery fast
The order is satisfied. Everything is very well packed, complete with napkins. Thank you!
I got without damage! Quality is good. Thank you.
Excellent glass. iPhone XS perfectly fit. Package includes a dry and wet napkin. It is very simple. No bubbles left.
Everything is fine
Glasses came very quickly! ordered 2
Nice case
Very gooood store it took a while but less than a month O really recommend it
Glass got! Packed well, no complaints. The track was not tracked, but everything was received, there are no complaints to the store. The seller was in touch, answered the messages.
At 7 + Well approached, only on the sides for 2 millimeters reacts, and at the top and bottom already on 3. Well, maybe someone needs it because of the massive covers, but I 'd like to, to completely cover the screen. Before that, I had a glass with 1 ml of uncovered space from all sides. So now I need a cover that will close the sides well.
Perfect. I'm cagando.
Delivery fast. The glass is smaller in size. For this minus star. The exact size is not specified. In the photo, the iPhone 8 +.
All is well. Quality is good. The parcel arrived on time. Sent by store was fast. Packed perfectly. Seller recommend.
Order and weeks or so
Chan terrific fully washable milliohms low fully poop workforce data fully well stick electronic Safety Styrofoam come in great for dog for incontinence some sunscreen long know er tea piece has also having life long off line just Quran reading pen satisfaction
The protectors are of good quality and the application cloths and labels are easy to use. The protector covers the entire touchscreen part of the display, however it does not cover the thin black bezels on the edge. When using the phone with a slim case it leaves a tiny gap. Overall, it's a nice product. I waited more than 2 months for the delivery, but I attribute this to the COVID-19 pandemic. :)
Good glass, for some reason decided that it would close the screen completely, without gaps, not) the village is standard, as it is sold in the shops of the city, only in triexpensive) for this money is very good, I'm happy, thank you!