Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms
Arrived at the right estimated date and packed well!!
Perfect...
Glass ordered on iPhone X in general everything is fine. I would like a little more, because in the title of the goods it is indicated that full coverage. Of course, the glass closes the display itself directly. But still I would like that it would facilitate the front part completely. Maybe I'm already nagging but the siege remained)). Delivery month. In the kit there are napkins, glass one. Glued yourself, no problem. The store did not answer, but I did not write myself
Very good glass. Packed well. It came pretty fast. The phone fits perfectly. Thank you to the store.
These are great protectors. I've used these on a number of phones over the years and have been impressed by the level of protection. They're reasonably easy to install, just make sure that your screen is perfectly clean before attaching it.
Just not yet used, can not make evaluation
The glass is small, there is a lot of open space up to the cover.
The glasses came in good condition! Thank you store! One minus that they were not glued on the sides! And there was no gel to miss
Everything is fine, whole) in Stavropol ordered March 25, it came on April 30
Ordinary glass for your money. Delivery fast.
Nice packaging. Order is a little late but it’s okay in this covid-19 situation. Thanks
Great glasses. Shipping fast. To the store success in business. Thank you.
Well packed with glasses, all in place. Nooooo .. for eight narrow very much even. (
The glasses are good, came whole without cracks and chips, very well packed. While I did not glue, so I can not say anything in quality. In the present conditions came very quickly. Thanks to the store!))
Thanks great glass
Not bad
The glass is good, thick, without any frames as I wanted. There are two napkins in the kit.
Excellent quality, ideal for covers that fit tightly to the screen, meanwhile, raise the protective glass those with rounded edges. With this glass, everything is much easier, there are no rounded edges
Very good protection! Thank you!
Is called equally on the go been but that is to be expected with the corona. Good product thank you. Also good contact.