Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bear came very quickly. Everything works. My daughter really liked.
In the bear fell in love, the quality is excellent!!! Shipping fast!
Toy came for 2 weeks. Very cute. Size less than 50 cm, but not kretichno. THE toy 3 bulbs, all work, there is a color transition. IN general, satisfied. Seller in gift put socks.
The bear is cool, the batteries are inserted in different colors in turn, the granddaughter is delighted!!!
Wonderful bear. There are no batteries included.
the bear come
Toy wonderful. Just a little bit different from the picture, but still cool. Glow bear all, gradually changing color. Delivery fast. IN Rostov, parcel arrived for 14 days. Tracking accurate. Plus a small gift. Thank you.)
Everything is super! Good working I'm glad
Excellent bear, the daughter is delighted.
It's too soft and beautiful
Misio is cool. Product complies with the description.
The bear arrived, corresponds to the description, but drove a little longer than it was written. Thank you.
Something does not pull on the promised 50 cm!!! but the child is delighted, and this is the main thing!!!
Handsome only painfully thin!
Product complies with the description. I am very glad. Thankyou
I'm very happy ❤
I think beya lovely socks thank in present.
Bear came quickly, less than a month. Packed well, a few crumble truth. Big. Very nice. Everything works. Glow entirely. Super!
The bear is interesting, but does not correspond to the claimed 50 cm, only 43 of the force (if you pull the legs). Stuffed not as tightly as the NP picture.
They're so warm. Soft, soft, adorable. In short. A love. A perfect bear. I want to keep it for myself. Jajajaja Exact size for the boy and girl to take him to bed. They are perfect a very good quality teddy, for your low cost. Fully recommended.
Cute teddy bear, very spodobał the dzieciakom, order the next Fast delivery, good price, recommend Salesman.
I'm delighted. The store sent and not much wrinkled, as requested. Came very quickly. Track tracked from and to. As a gift, the seller put socks with lime recommend on all
Thank you very much goods received very like tomorrow granddaughter I'll take
As a gift socks. The toy is good, I recommend the store. Delivery month. I liked everything
Very soft and beautiful, my daughter liked it!