Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, everything suited me for 6s
I ordered 09.01, took it at the Post Office 19.01, a little more than a month in St. Petersburg. Packed well, a postal package with a pup, inside in a separate package with a clip the cover itself and a cord to it. Quality cover, I liked, plastic is plastic enough, not fragile, silicone insert imitating fabric, to the touch pleasant. Sat perfectly on XR, tight, all holes match. The only thing, I thought it would be like a magnet, magnetize to metal surfaces, and on the contrary it magnetizes only magnets. But still the order is happy!
Stuffing cheholchik
Chic case, for iPhone 8 Plus sat down as a cast
There is no corrugation of the cover from the sides as in the photo advertising (minus the star). Material plastic, decor print under the fabric, feels like paint SoftTouch.
The covers are beautiful, finished, perfect stitching and fitting also, but am dissatisfied with the issue of magnetism, the cover has as the ad.
Yeah, great. Plastic-rubber frame to bend hard but the edges bend and do not slip, behind the denim insert in the interior of which is a metal disk for magnetic holders. (Prevents wireless charging). Stylish and reliable! I recommend!
Ok
Great cover! Does not clog, does not get dirty (I thought the fabric would be worse, and it looks like a jeans impregnated with a special composition) holds an iPhone 7 Plus. Cover tight and dress a little with effort
I took myself the same cover for 8 Plus, only Brown .... Very convenient, its function in the car performs, hold well. That's what my wife bought. Seller recommend.
Out of competition! This is a very cool in quality and performance case
A cover of good quality, but in advertising looked better. The price is 160 rudder.
All excellent goods came, all super quality fire, magnetize just super, and the rope put
After installing the cover does not work wireless charging on 8KE, the metal plate with the case is very heated. Take note.
In general, a good cover, quality. Slightly angular lower face, not quite comfortable to hold in the hand, the face "cuts" into the hand (personally my observation). The back wall is pleasant to the touch, a little noticeable, as the metal plate bulges, if often used on the holder, is likely to run out. Took as a cover for long trips, under a magnetic Holder
Very nice
When the cover came very much, but quickly erased in the process of socks...
Good cover. Quality is not bad. On the Magnet holds confidently and firmly
Great cover. Magnetit well
Super quality! The cover came in a cool package, and as a gift put the strap on the hand, for which thank you)) magnetizes perfectly
Good quality cover. We order not the first time, ourselves and friends. I recommend the product and the store.
goooooooood
Beautiful sleek case. Close very well. Feels nice. Magnet still testing
Nicely case! Beautiful iPone Xs case
Delivery is fast. The cover fits.