Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
классная мне нравится !!! за три дня в МО супер быстро)))
Отличные подушки! Спасибо продавцу за отличный сервис. Рекомендую!
Очень тонкая :( но я сама плохо читала описание. наощупь приятная
Хорошая подушка, удобная, но маленькая, брала для ребёнка, пришла быстро. Внутри поролон, после нажатия, быстро возвращается в исходную форму
wonderful shop! very nice Thank You
Cool pillow, there is a little unpleasant smell, but it is weathered. Lying nice. got for a month and a half, despite the coronovirus
as described thanks
Very soft and pleasant.I sleep well.This is a great pillow.
muy buenas muy ampli muy bonitas fundas estan lavandería muy buen vendedor muy atento las recomiendo soy de México
Un poco mas delgada de lo que esperaba pero llegó sin problema, súper cómoda, se le quita la funda fácilmente, el “memory foam” funciona después de 3 semanas de uso
Заказ пришёл очень быстро, в течении нескольких дней. Договорились с курьером на другой адрес доставки, все было чётко. Один в один как на картинке, качество отличное, запаха практически нет. Размер взяла L, можно было 50см, если спать на боку или спине, то просто то, что нужно. Я сплю на животе, надеюсь мне тоже подойдёт. Рекомендую товар на 100 %, спасибо огромное за точность!
хорошая подушка, принес курьер а по с такой скидкой огонь. рекомендую продавца и магазин, молодец
Wonderful pillow. Moderately soft. Similar in hardness was sold earlier in Ikea. There is a cover. Everything is fine. No complaints. For the first time I smelled of new furniture. The cover washed, and the pillow weathered for two days. In general, very good. The material quickly returns the shape. The only claim (personal taste): I would like above a large roller. But you need to measure the pillows, you can not guess on the Internet with this.
Посылку получил. Подушки были свёрнуты,но быстро выпрямились. Имеет съёмную наволочку. Рекомендую продавца и товар.
The parcel came quite quickly. The pillow is good. Sleep on it perfectly. Thank you!
Классная подушка, жена довольна, не пахнет! Спасибо продавцу, буду заказывать ещё!!!
Smaller than I thought, because I used measurements of another pillow. But decent all the same. My boyfriend loves it and that’s all that matters.
Заказал 2 подушки, пришли в хорошем состоянии, упаковка без порезов. Очень мягкие, надеюсь спать на них будет комфортно.