Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
HAPPY WITH MY PURCHASE!! THANK YOU SELLER!!
Arrived very well packed and great quality.
As the description!
It's look exactly like in the photos and it works. I recommend
Arrivato in meno di un mese . Al tatto è molto morbido, e grande il giusto, abbastanza imbottito. Comodo il laccetto per poterlo appendere ad asciugare. L'unica cosa che non mi è piaciuta tanto è che è stato riposto all'interno del pacchetto di spedizione senza sacchetto di protezione, nulla di grave, in quanto è comunque un prodotto che va lavato prima di essere utilizzato.
You came to get the sponge, which is bad without protective polyethylene.
Seems fine but I haven't tried it yet
Arrivée en moins d’un mois . Je m’attendais à plus doux mais je suis très satisfaite.
To get the great, not to go, so nstilki... Al-class bagatoreasis disc)
Looks good. Didn't try yet.
buen tamaño, es muy sueve, parece de buena calidad lo recomiendo
Muy conforme. Pedido llegó rápido. De muy buena calidad y buen tamaño.
Super. Thank you.
Обычная мягкая тряпочка круглой формы!
Perfect
منتج جيد تغليف جيد وتوصيل بسرعة شكرا لاهتمامك وشكرا لك
es esponjosa y suave. creía que si volumen sería debido a tener los filamentos más largos pero es porque tiene acolchado dentro. desmaquilla bien. y es de tamaño cómodo, con la tira puedes colgar para dejarlo secar tras lavar lo en el lavabo.
все хорошо.
extra soft
Excellent quality! I'll definitely buy again. Very very soft. It works great. If you want one of these, buy it without hesitation. Good size.
Good workmanship comfortable material
The product arrived in perfect condition and is very big and soft. I hope I can try it soon. My only hit was the shipment because it looked like the package was lost, but it finally arrived.
Recommend, mięciutkie, fast delivery
It's already another petal this type. I am glad
I 've tried it, I liked it very much