Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Tula for about a month, everything was stably tracked. If you have more than 1 camera, it is not very convenient to fix, although, to whom as. Recommend store
The goods came, whole, cool. Zoom is good. Thank you to the store.
Plastic. On my phone did not come, I have a camera close to paradise, the lens is pumped, it is impossible to shoot. I gave my son, he is happy.)))
Nice
good
Get too fast. Good product. Recommended.
Everything works fine.
The goods came on time, the quality is good, very close! thanks a lot to the store!
it’s very good! it’s super amazing for the price:) shipped in about 2 weeks
delivery of item is good I didn't have to contact store about past due problem of delivery box packaging ok with minimal damage. Reading other's ratings on this item encouraged me to buy it.
12 X lens
Is very poorly packed, But if the product is in good state at least, very bad packed But if it works, at least it looks for the other Side, but haha not as used
It's awesome,Pictures made with Sony Xperia Xz,first 2 pictures made without lens,second 2 with lens
It came very quickly. on approach is not inferior to our 10 times binoculars. only in the hands to hold comfortably-felt the slightest shaking of the hand. and so in general excellent. in the photo 1-camera phone. 2-zoom phone. 3-monocol. 4-monocular and zoom phone.
good service . fast shipping ...
She came in right and she's very cool.
very good, thanks!
recommended
For this money, everything is fine. Plastic, in the photo everything is more beautiful. Without a tripod it is impossible to shoot. If you take order immediately tripod. Checked on 4 phones is suitable for everyone. Distance to antenna 50 meters, removed through St package
Perfect. Loved
Nice one
Happy. That's the second time I 've asked. Exelent product good quality. Fast shipping to chile
The shipment was on time and the product corresponds to the description. It really does the job but unfortunately can't zoom out lesser than 12X once it got set up. The package was good! store's recommended!
I went for a long time, packing is mint, but the goods are intact. In appearance, a toy, but in fact the quality is not a toy approximates strongly, photos, and especially videos are good. Thanks to the store.
Delivered in one month in Tbilisi without damage. But not the same as described — 8x zoom is real, not 12x. After relevant fixation on the camera, it gives sharp images, but blurry at the edges. So, its good product with this price. Good for mature photographing