Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the product and presentation and quality very good, no visible damage, now try it, many thanks it received much earlier than expected
good
Long delivery, everything has arrived properly, of great quality.
Delivery month and 5 days to Tiraspol, Moldova, the product corresponds to the description, though a little uncomfortable, you need to get used to, the store 5⭐
arrived as it was described the large one still small for me 5 feet 7 and 170 pound I wish the could offer extra large
Little miscalculated. Instead Of M L ordered. got too big. But everything is adjusted Velcro. Slouch does not. But the skin embedded under arms. Order tracking, but come quickly. Seller recommend.
good product. If you go somewhere and you need to look elegant it will definitely help you, but if you want a good posture you should probably strengthen your back muscles
Like it! thanks to the store
I thank the store for one and send me two✌️✌️Ththank the seller I asked for one and cent me two✌️✌️
Very good product, the material looks quality, I'll be using it all the time, he was satisfied with the product.
Excellent Product
For your money, the goods are good. According to the description everything is correct. To the touch is soft, but in the armpits there is tension. It's not gonna be different. In general, of course, you need to take that and back supported, but this is more expensive.
Thank you
It tends to crawl up your back whenever you bend over. It could use a strap to attach to your belt to keep it down. It also pinches under your arms after a while. You can loosen it to reduce the pinching, but then it is less effective. Again, a strap running from the back to your belt would prevent this.
m and the size I ordered and received, I did not get a finger instead just some coupon
Product quality is very good as description, thanks to store
Excellent product I recommend store and store
Product well packaged and received in 4 weeks. Product conforms to the photo. Only I did not order the right size