Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product performs its function, I thought it was bigger, but I'm satisfied :-)
Excellent clock all works! The screensaver is pretty fast. Thank you store
Delivered in Bryansk region in 50 days (11.11), description is not completely, format only 12 hours and AM, PM. If you put the eye level is much reduced viewing angle, T. E. The regiment did not put, only on the table. Packed well. No contact with the track.
Alarm clock in the form of a pyramid has a pleasant performance, easy to handle
Children liked it.
So far, everything is fine. As it will show itself further, let's see)
The clock came whole. While everyone is working.
The quality is excellent I recommend, work, the modes have not yet checked, I will add later.
Arrived in Ireland in 16 days!!! Well packed and intact.
The only drawback they are much less than, it seems, look at my photo. And so nice plastic and intuitive setup, the standard melody is quiet, but there is a choice of 10 melodies and you can pick up. Could be put in the box and let the curve but the instruction on the Russian. And so a good alarm clock.
Came with a small Marriage
It's like this
Good
The order came in 24 days. The clock is less than expected. On the screen everything is clearly visible, if you are above the clock, at the eye level is not visible, just light. The backlight works, the temperature shows exactly. For children the most it. I advise
Delivery to Belarus is almost a month. Came a little with a marriage-the glass was pressed inside. The dispute did not open, somehow did. So work-time and temperature show. There is a backlight. Less than they seem.
Received the goods quickly. It works. Happy. Seller recommend.
Excellent watch very satisfied with the purchase recommend
Interesting hours. Work like it is necessary, the thermometer for accuracy did not check, but the readings are close to truthful. Packed in a normal package, but surprisingly even the box is not wrinkled. Delivery three weeks. I did not communicate with the store.
Tuned everything quickly, colors change slowly, beautifully. Only the battery cover opened badly.
According to the description. But is smaller than in the photos. Otherwise it's very good for the price
Thanks for Providing me best profuct!!!!
Good watch. Change color. But it is unclear how to put an alarm clock. We need three finger batteries. I am happy with the purchase. Come quickly
Very accurate.