Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://cleopatrafashon.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super happy with this purchase. Fast delivery. Leggings of good quality and super comfortable to wear. Just size. I do S and I took an M as a precaution but is a little big. I will recommend in S.
Dresses. dense. Almost glow in naklan.
Super leggings! And a decent salesman!
I got a medium and they fit good, ive ordered these leggings from other places and have not been happy because too long or dont fit right, these fit just right! Im happy
Very good quality garments I recommend the store was always very attentive and the service was excellent
It's okay.
Perfect, the lilac is lighter than the one in the photo and they hold the skin very well, I ordered an L for a size 38/40
I will measure, I will add, looks like I expected
The color is brighter than the photo, left
Fast sending. No transarent. Great product.
Super.
Tights bomb! The fabric does not shine through! On OB 99 took M perfectly sat down! I ordered 2 colors, I want to order from the same store! Order came timely!!!
Very good quality. For this price really worth
Thank you very much to the store! Parcel received! The quality of the product is decent! Shipping fast! Track tracking. Have a nice shopping! Seller and I recommend the product!
On the growth of 167 there is still a stock in length. Quality is excellent
Quick delivery very good packaging very good material
Normal leggings, well stretch. The size and length approached well (from 65, OB 88, height 165) but strongly electrified, I hope, after washing with rinse will stop shooting
Chic
It's perfect I wear size m and it's the one I asked for and it looks great
I love these leggings. Favor the figure and the fabric is quite good I normally use S and I 've taken my me are great but a s I think also I would be fine. I recommend buying the size you normally use I will buy me without doubt All the color is more shooting black thought it would be more bluish But like like
Wow... great leggings! these look very sexy on my wife! Perfect fit on her booty.. looks like they were painted on.
Perfect! Material is very good, good quality, comfortable and exactly as the photo. I took M but usually I wear S so it's a lit bit too big for me. I will buy again, sure! Just I will order smaller size next time, thanks
Delivery fast, photo from the hall will add later
They are fantastic.
OMG I LOVE THAT. EVERYONE WHO SEE ME ASKING ABOUT THEM AND COMPLIMENT MY BUTTY. I FEEL LIKE GYM QUEEN!!! thank you so much for package. btw delivery was so fast, just two weeks! my friend already orders one of them. Sorry for bad pic but i can't find good place with mirror hahah. definitely not my last order from your shop!