Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Whole beautiful bag and as described
Same as the picture. Excellent thank you
Very beautiful handbag as in the photo, everything is exactly, the store put extra beads, thank you all very much.
Ordered 12.11, received 23.12. Handbag is very cool, the only one rhinestone is glued on the contrary, but the store put in a bag of spare. So I'm happy.
Handbag super. Thank you.
tres beauuu i like it for weddinh or night out
Less than I wanted, but it's my fault))) Well, it's important to be more attentive. Very beautiful clutch, looks expensive. Excellent addition to the evening along, the phone-mirror-lipstick will fit quite. Quality is good. Delivered very quickly
IS simply beautiful bag! Delivery within a month for Brasil!
Little, I thought it would be more)
Everything is exactly as described. A small, beautiful handbag! Thank you store
Unusually beautiful clutch, very luxurious looks. I'm very happy. I did not have to communicate with the store. The parcel came in New Year's holidays.
The theatrical handbag is small, beautiful. It looks very good. Shipping 14 days.
Very pretty
very beutifful.. the Shipping arrived very late
Perfect
Super. For the evening out. Stitched neatly. Delivery instant.
Looks very nice, quick delivery too
Handbags are small, very beautiful, Shine Super.
Very beautiful and super shiny handbag. Drove to Tashkent in 15 days. Purchase is satisfied
Absolutely stunning! Delivered super quickly just in time fore my holiday to Vegas! Will be ordering in Every colour!!
Top product. Better than in picture. I am very satisfied.
Bag bomb!
Cute,but small
Interesting handbag to complement the evening dress, looks expensive. There is a pocket inside, that always comfortable. Handle length-cord optimal, soft to the touch. Seller put spare "Straziki". Fast shipping, all tracks. Recommend store and goods!
Thank you very much it's beautiful