Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's been very well packaged, it's taken a month to arrive. I thought it would be stiff, it's rubber, soft but I love it. It's beautiful and very useful!
I have my cases
Product is exactly as described and fits my iPhone 11 perfectly. It took less than 2 weeks and came with a long chain.
Love is beautiful and it is nicely to my iPhone XR took only two weeks, recommend and would buy.
At first glance a chic cover. On the phone has not yet dressed, later I will add a review
Very nice ! Will buy more colours for my iphone XS max. Fits perfectly !
Case is beautiful and solid. Live look better than the picture. Very fast delivery. Zamówiłam 11.11, happened 25.11. Recommend!
very nice
Very cute
The cover is fully tracked, looks good, but the only drawback, it slightly covers the camera (photo 3)
Consistent with the photo, very practical, a thick but not serious it is done, I ordered it in black I received it in brown. Good protection, the volume keys and turn off the phone works very well there is no problem and the hole for the sound and the charger c impeccable nothing to say.
As tough malleable material description was not taxed comes with handles according to the picture
I really liked the product! The thing is unrealistically cool! Fast delivery, store recommend)
On XR is great, very soft silicone, pocket functional, quality. Comfortable and beautiful. Product description is fully true, color and size too. Delivery 3 weeks from the moment of placing the order. The order is satisfied. Thank you store and store!
I liked-I think it will be convenient.
The goods are of excellent quality. Very soft material, pleasant to the touch. Color matte. All buttons and outputs are in place.
Shipping days only in Det. Perfect price only one product dont think. Travel bag for good and quality comfortable but not worry chain heavy and high like couple cheap hijacking.
It is so cute. Good quality and no bad smell. It is same as website description. Thank you!
I love it, belt balls are safan but still have good quality
I had similar one in grey. But for iPhone6. For i11Pro the camera takes up too much space so pouch is smaller.
I ordered from Bangladesh for my wife . In one word its awesome ! perfect mobile case for I phone x. Anyway it’s take long time for delivery. I was literally scared about the product. But finally when I got this I’m satisfied.Hopefully next time again I will shopping from this apps.
The covers themselves are of good quality. Rabbit is soft. True buttons through the cover are badly pressed. The red cover ordered can be said only because of the long handle, so that it was convenient to wear. And it was not in the package. Upset (opened a dispute, let's see what the store answers. In general, the covers are good, came for 3 weeks.
Its really perfect and the store is awesome. He’s responsive and helped me a lot thank you will order from this seller again
Nice!!
I like it! Shipping took 3 weeks and I paid for faster shipping. It’s cute and would be great on a night out when you don’t want to bring a purse. The silicone is very soft which I like.