Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 3 weeks, good
Magnifique J'adore
Very good product for this price! I Also got a small gift a hair tie very cute
The bag was sent to Chinese holidays, reached a month))). Cool bag, sewn neatly, threads protruding no, smell unpleasant no, in the way did not crumple))). Quality is good, especially for such a sum)). Often I will wear))
Good quality hardware and made very well, fantastic for the price. Only complaint is smaller pouch is 2cm too short to fit iPhone X.
It's just like the pictures! I love it!
Good product , there are some small scratches on the triangles but nothing that bad, im satisfied of the purchase. I recommend the store , nice and comprehensive. Thank you for the gift.
The bag is cool, it came a week to the Moscow region, the city of Reutov. There is a small jamb on a small bag, it can be seen in the photo. But it's nothing to me. Thanks to the store, I like everything.
The bag is cool, I like everything. The truth waited a long time, because China closed (coronovirus). But time was worth it. I like everything. Thanks to the store for the gift))
Good
Thank you, the bag is super, everything is quality 5⭐️
A good bag, comfortable, neat, the only negative strap for my taste is long even in the shortest position on the height of 164, but the outerwear is excellent and the strap is not of smooth material, and from such a cheaper, fabric, which cat's wool collects, but for 10 dollars there are no questions
Cool) I advise)
Bag fire, quality
Took nearly a month to arrive but understandable with The new year celebrations! Gorgeous purse !!!
Excellent product! Shipping was very fast (less than 2 weeks) and it is exactly like the pictures! No smell at all! Very good quality overall!
The bag is awesome, just as in the photos. The Quality is great, looks neat and clean. All parts are in place including chain, small pouch and key ring. Thank you Seller!!!
looks really nice, smaller than I thought but good quality. worth the money. thank you!!
Excellent bag, came for 2 weeks in Moscow Strap wide, adjustable Everything you need is placed
Handbag OK but I received it after two weeks
Good small bag. The quality is excellent, in general the volume, the right will fit. Threads did not stick out, did not smell, came quickly. Packed well, track tracked.
The goods came in good quality, stitched neatly. But the handbag is quite tiny 22 cm by 17 cm. I did not communicate with the store.
Item as picture. Shipping about 10 days
Handbag is excellent)) is not enough of course, but everything came in. The strap changed because. Native too massive for her. store thanks for the gift (hair rubber, not the cheapest)
Same without the logo well finished and finished TV Super recommended Despite the Chinese New Year and the coronavirus the order arrived fast and apart excellent communication with the store