Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods received! Bag Super!!! Seller thanks! The parcel came quickly, with track. In the photo, the material shines, in reality, excellent leatherette, as it should! Inside too leatherette. I'm glad!!! Thank you.
Arrived within 3 weeks. So beautiful, no smell and material is soft to touch.
Very cool bag! Made well. Went long through customs, but in Russia delivered quickly in 2 weeks
I ordered my daughter. Delivery to Peter month. The bag is very good quality. Looks decent. I recommend to buy.
This store is very honest! I got my bag with a small blue dots on it, so this seller agreed with a small compensation. Otherwise bag is very beautiful. I ordered the largest one, but it’s not that large as I thought
Cool bag, thanks)
Love it
Came with marriage
Favorite bag. The photo looks incredibly expensive and beautiful. In the living roomy. Leatherette soft. It's almost over the castle, but it's not a problem. The color is correct milk. It was a month. It's a joint, everyone wrote 10 days. In general, I'm sooo happy!
Very beautiful good quality
The bag is of excellent quality, pleasant to the touch, inside is trimmed with black Eco Leather, inside the smell is, outside does not smell, the threads do not stick out. Convenient size, the strap can be removed by untying the knot. I recommend!
Bomb bag. I'm delighted. Soft, the material is excellent. There was no smell. Came in an anther and a simple package. Nothing's gone wrong. Inside the lace, you can safely untie. Lining No. The closing mechanism is not very strong, but in general, and this is enough. The capacity is large. Of course, I thought it would be a little more. But measured, indeed, the length of the bottom ~ 38 cm. A smaller size does not make sense to take, I think, it will not look like that. The color thought too will be more saturated, in fact gray-green. But nothing, and he will go) delivery month
The bag is beautiful! I got very quickly, despite Ng. the color is pleasant, sewn well. But, it should be borne in mind that there is one compartment and this dump store umnichka!
Bag Super, chose delivery self-delivery and came very quickly
Wow wow wow, beautiful handbag, well packed, no marks, it’s not bent super quick delivery. Buy with confidence, great store. Thank u x
Like but found it more White
Very beautiful roomy bag, delivery was long 5 weeks, but bag fire
The bag arrived in 2 weeks, same as the photo but something smaller, I still like it very much, precious!
Bel article
The bag is excellent, I liked it very much. Without lining. Fabric leatherette, but pleasant. All stitched, in the clasps magnet. The size is optimal, much that fits. The only thing-when loaded, the strap can slip out of the loops, tie the knot more. It looks good, in showrooms such 3-4 thousand. Color swamp. There was no smell.
The bag is very good quality, did not even expect for such money, everything is shrouded thread does not stick out the smell there, quite roomy, thank you to the store, delivery somewhere a month, I recommend, I will order later in another color
The quality is good, the picture corresponds.
I'm delighted!!! Perfect! Pleasant to the touch, the size and color corresponds to the description!))
Very beautiful bag. Good leatherette.
Bag of high quality, no smell, soft leatherette, lining of imitation leather slightly different shade-there is more interesting.