Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cleopatra Fashion store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description, a convenient object, works.
Works great, quickly charges. He performs all his functions. I think that I will order more)
The cable is what you need.
Works.
Thanks!!
arrived in good condition, it took 2 weeks in shipping
Recommend
On my Xiaomi 4x does not work adapter. And on other devices works.
good
Everything is super! Magnet holds perfectly!!!
The goods came, everything works. Seller recommend
Order come quickly
Wire as a wire, walked for a long time.
Hi dear, I have received the parce, thank you, however l received not the type C USB as I have ordered
All norms
Work, ordered two, waited for them more than 60 days, but they still came
The cable is beautiful, made of quality materials. Connectors and braid. Current bandwidth parameters are average.
Everything is fine, but initially ordered the wrong time. The type of connector in the photo is indicated very finely when choosing. I ordered it again.
Everything came, everything works.
Excellent product. Long wire, about 2 meters. You can take it. It was long before Minsk.
Corresponds to the description. Really very convenient thing. Well packed. But it went sooo long. Ordered on December 15, 2019. Received on March 21, 2020. The store is sociable, several times extended the protection. Everything is fine, the only long delivery.
The cord is excellent, the magnet is strong, when connected to the USB-glows, conveniently visible in the dark. Pleasant, I buy the second one, I have been using the first for several months-no complaints. Great thing.
Everything works fine. The end with the magnet glows.
Came a little strange, shabby bag and with magnetic dust, which I first took for dirt.
Good thing, these shoelaces. Only shine very brightly in the dark at night, sealed with black insulating tape :-) Thank you very much to store and manufacturer.